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Service Manager

Black\'s Tire and Auto Service

all cities, SC

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JOB DETAILS
SKILLS
ASE, Automotive Industry, Automotive Repair and Maintenance, Business Plan, Communication Skills, Consulting, Cost Control, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Delivery Driving, Detail Oriented, Develop and Maintain Customers, Exceeded Sales Goal, Forecasting, Inventory Reports, Maintenance Services, Manufacturing, Marketing Plan, People Management, Sales, Writing Skills
LOCATION
all cities, SC
POSTED
2 days ago
Looking to start your career with a growing company?

Black's Tire Service is the place for you!

Serving both North Carolina and South Carolina for over ninety years, Black's Tire and Auto Service is a family owned and operated business. With over 50 locations throughout the Carolina's, and a Goodyear retread manufacturing facility, we can offer more opportunities to advance your career! We offer a family-friendly work atmosphere and employee benefits that our competitors can't match. At Black's Tire and Auto Service, you won't just have a job, you'll have a career!

We are always looking for our next great Service Manager!

Our Service Managers perform duties that include:
  • - Following and enforcing all company policies and procedures as outlined in the current Employee Handbook
    - Hiring, training, and managing employees
    - Focusing on customer retention by building relationships
    - Managing and controlling costs
    - Keeping track of service and inventory records
    - Ordering quality parts and supplies as needed
    - Forecasting goals and objectives for the department
    - Implementing a marketing plan to promote business
    - Maintaining relations with executives and factory representatives
    - Contacting clients regarding the status of vehicles
    - Overseeing post-repair services (vehicle delivery, test driving, etc.)
    - Developing customer estimates and work orders
    - Directing Service Writer's development of customer estimates and work orders
    - Assigning work orders to the technicians
    - Ensuring quality of work, attitude and performance meet or exceeds customer satisfaction goals
    - Maintaining a personal, positive attitude and positive communications at all times

Benefits

  • - Full time positions with the opportunity for overtime
    - Competitive wages
    - On the job and classroom training
    - Health and Dental Benefits
    - 401(K) with Company Match
    - Paid Vacation / holidays
    - Life Insurance
    - Opportunity to grow, we promote from within

Qualifications

  • *ASE Service Consultant certification or equivalent experience
  • *Extensive knowledge of automotive systems and repairs
  • *Five years of work experience in automotive customer service and service sales preferred
  • *Ability to work in a fast paced and detail-oriented environment
  • *Ability to document findings and work performed in detail
  • *Ability to communicate well with other TEAM members
  • *Be personally responsible and self-motivated
  • *Have a sales minded, customer service focus
  • *Flexibility of overtime work hours
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About the Company

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Black\'s Tire and Auto Service

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