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Service Manager

T3 Recruiters, LLC

Sheboygan, WI

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JOB DETAILS
SKILLS
Billing, Communication Skills, Customer Escalations, Customer Satisfaction, Customer Support/Service, Dental Insurance, Detail Oriented, Equipment Rentals, Establish Priorities, Leadership, Maintain Compliance, Maintenance Services, Mathematics, Mentoring, Microsoft Excel, Microsoft Word, Multitasking, Operations, Policy Implementation, Presentation/Verbal Skills, Problem Solving Skills, Procedure Implementation, Regulatory Compliance, Rentals, Resolve Customer Issues, Safety Compliance, Safety/Work Safety, Sales Operations, Small Company, Team Player, Telephone Skills, Time Management, Training/Teaching, Writing Skills
LOCATION
Sheboygan, WI
POSTED
30+ days ago
Essential Duties & Responsibilities
  • Dispatch service calls to Service Technicians
  • Track and manage service calls from start to completion, including parts usage
  • Provide customers with timely updates on job status, costs, delays, and parts issues
  • Manage the periodic maintenance schedule
  • Monitor equipment trends and associated costs
  • Prepare and assist with quotes for large repairs
  • Check in rental equipment as needed
  • Verify that all equipment is ready for use on job sites
  • Generate quotes and invoices
  • Cross-train to handle rental reservations
  • Answer incoming phone calls professionally
  • Ensure all paperwork, reports, and inspections are completed accurately and on time
  • Oversee daily operations of the service department, ensuring efficiency and customer satisfaction
  • Develop and implement service policies, procedures, and performance standards
  • Provide leadership, training, and mentorship to service staff
  • Collaborate with sales and operations teams to support customer needs
  • Handle escalated customer issues with professionalism and problem‑solving skills
  • Ensure compliance with safety regulations and company standards
Decision-Making Responsibilities
  • Support Service Technicians in planning and prioritizing service calls
  • Assist in determining warranty/rework versus customer damage for invoicing purposes
Qualifications & Requirements
  • 6–12 months of related experience preferred
  • Strong verbal and written communication skills with a professional, customer-friendly approach
  • Legible handwriting and attention to detail
  • Ability to multitask and manage competing priorities
  • Basic math and reading skills for work-related tasks
  • Ability to read and understand written, visual, oral, and diagram-based instructions
  • Proficiency in Microsoft Word and Excel, or willingness to complete training
  • Willingness to learn new software systems
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Benefits
We value our employees and offer a comprehensive benefits package, including:
  • 401(k) retirement plan
  • Health care coverage
  • Long-term and short-term disability insurance
  • Paid time off (PTO)
Why Join Us
You’re more than just an employee—you’re part of the family. We are a small, family company where teamwork, trust, and respect are at the core of everything we do. You’ll enjoy a supportive environment where your contributions are recognized, and you’ll have the opportunity to grow alongside a company that values people as much as performance.
Benefits:
  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
Work Location: In person

About the Company

T

T3 Recruiters, LLC

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