Service Manager Opportunity
Custom Truck Equipment is looking for an experienced Service Manager! At North American Truck & Trailer, we pride ourselves on our energetic atmosphere. By joining our team, you can experience a rewarding career with a leader in the truck industry. We arealways looking for great candidates to join our team.
Summary: Responsible for running an efficient and profitable service department. S/he will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
- Forecast goals and objectives for the department and strive to meet them.
- Working with all departments in harmony.
- Prepare and administer an annual operating budget for the service department.
- Attend managers' meetings as requested.
- Understand, keep abreast of and comply with federal, state and local regulations that affect hazardous waste disposal, OSHA right-to-know, etc.
- Hire, train, motivate, counsel, and monitor the performance of all service department staff.
- Direct and schedule the activities of all department employees.
- Provide technical assistance to employees as needed.
- Conduct meetings with department employees to discuss activities and problems of mutual interest.
- Monitor Technicians' payroll records.
- Conduct monthly safety meetings.
- Establish and maintain good working relationships with customers to encourage repeat and referral business.
- Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
- Serve as a liaison with factory representatives.
- Greet all customers promptly and give fair estimates on costs and time required for repairs and maintenance.
- Handle all customer complaints.
- Break down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances.
- Quality-check completed jobs.
- Keep abreast of new equipment and tools available and recommend purchases.
- Ensure that the work areas and customer waiting areas are kept clean.
- Account for all documents; ensure that none are missing.
- Control the performance of the department using these tools: Daily Operating Control, efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
- Maintain reporting systems required by general management and the factory.
- Monitor repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order, dollar sales per service advisor, etc.
- Ensure that customers' service files are up-to-date and are readily available for reference.
- Monitor the location and care of the shop tools.
- Collect accounts receivable for service work.
- Follow up on parts department orders to ensure parts availability.
- Must maintain and keep a safe working environment.
- Participate in all available training programs.
- Must have a working knowledge and understanding of the company's Job Safety Analysis pertaining to this position and positions this individual supervises.
- Must have a working knowledge and understanding of the company's safety policy.
Supervisory Responsibilities:
- Oversee Service Department.
- Must conduct all 90 Day reviews in a timely manner.
- Must have each employee's yearly Performance Review completed by his/her actual anniversary date.
Benefits available the 1st of the month following date of hire. 401(k) retirement plan with company match Medical, Dental, and Vision Insurance Life Insurance Short- and Long-Term Disability Insurance Paid Vacation, Sick, and Holidays OEM Training Incentive for Parts & Service personnel Tool Reimbursement for service employees Tuition Reimbursement for service employees Discount on Parts/Labor and Vehicle Purchases Employee Referral Bonus Professional work environment
To apply please contact Cheryl Rierson at Cheryl.rierson@nattinc.com or 605-332-7112.