Service Manager - St. Louis, MO

• Lead, coach, develop, and evaluate service personnel.
• Manage daily shop and field service operations, scheduling, and workflow.
• Monitor technician productivity, efficiency, utilization, and labor recovery.
• Ensure repair orders, estimates, billing, and warranty documentation are accurate and timely.
• Maintain compliance with OSHA, DOT, EPA, ANSI, OEM, and Company safety requirements.
• Conduct safety meetings, incident reviews, and corrective actions as necessary.
• Partner with HR regarding recruiting, onboarding, performance management, and employee relations.
• Develop customer relationships and resolve escalated service concerns.
• Monitor departmental budget, revenue, gross profit, and cost controls.
• Utilize ERP systems, Microsoft 365, and reporting dashboards to monitor KPIs.
• Drive continuous improvement initiatives and operational excellence.
• Perform other duties as assigned.

• Five or more years of leadership experience in heavy equipment, crane, construction equipment, truck, diesel, or industrial service.
• Associate's or Bachelor's degree in Business, Engineering, Diesel Technology, or related field is preferred.
• Experience using Karmak, or other enterprise resource planning (ERP), service management, or dealership management systems is strongly preferred.
• Strong knowledge of hydraulic, electrical, diesel, and mechanical systems.
• Demonstrated leadership, coaching, and performance management experience.
• Excellent customer service, communication, and organizational skills.
• Proficiency with Microsoft Office and business management software.
• Valid driver's license.
• OEM certifications or crane industry experience.
• Lean or Continuous Improvement experience.

• Regularly sit, stand, walk, bend, reach, and climb throughout office, shop, and yard environments.
• Occasionally lift up to 25 pounds independently and up to 50 pounds with assistance.
• Operate computers, mobile devices, and office equipment.
• Read technical documents, repair orders, and financial reports.
• Communicate effectively in office and industrial environments.

Work Environment:

• Combination of office, shop, yard, and customer locations.
• Exposure to moving mechanical equipment, noise, vibration, dust, fuels, oils, and varying weather.
• Required use of Company-issued and OSHA-required PPE when entering operational areas.
• Occasional travel between branches and customer sites.
• effectively in office and industrial environments.

Disclaimer:

Equal Opportunity Employer:

• Health insurance
• Paid time off
• Dental insurance
• 401(k)
• 401(k) matching
• Vision insurance
• Life insurance
• Referral program
• Professional development assistance