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Client Services Jobs in Sunnyvale, CA

Service Manager

Tesla Motors

Sunnyvale, CA

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JOB DETAILS
SALARY
$108,000–$192,000 Per Year
SKILLS
Accidental Death and Dismemberment (AD&D), Alternative Energy, Analysis Skills, Animal Care, Compensation and Benefits, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Collection, Disability Insurance, Driver's License, E Programming Language, Employee Benefits, Establish Priorities, Finance, Health Plan, Healthcare, Hospital, Insurance, Leadership, Lean Manufacturing, Legal, Manufacturing, Mentoring, Metrics, Operations, Organizational Skills, Orthodontics, Payroll Tax, Problem Solving Skills, Safety/Work Safety, Standards Development, Stock Purchase Plans, Team Lead/Manager, Time Management, Vision Plan, Weight Management
LOCATION
Sunnyvale, CA
POSTED
1 day ago
What to ExpectAt Tesla, our Service Managers are the front-line leaders of our service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations, and proactively developing team members to reach their full potential. We hire leaderswho want to run a service business and be a part of our mission to accelerate the world's transition to sustainable energy.Our Service Managers consistently deliver excellent results across all aspects of the business: customer satisfaction, people leadership, operations, and financials. To succeed at Tesla, you must be energetic, highly organized, smart working, and have a passion for true leadership and our brand.What You'll Do* Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience* Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring* Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations* Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable* Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset* Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customersWhat You'll Bring* Bachelor's Degree or equivalent experience* Prior leadership experience in a service-focused industry; automotive expertise is not required* Experience leading teams and managing a diverse group of roles and responsibilities* Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities* Experience running complex processes using Lean or other techniques* Valid driver's license requiredCompensation and BenefitsBenefitsAlong with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:* Medical plans > plan options with $0 payroll deduction* Family-building, fertility, adoption and surrogacy benefits* Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution* Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA* Healthcare and Dependent Care Flexible Spending Accounts (FSA)* 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits* Company paid Basic Life, AD&D* Short-term and long-term disability insurance (90 day waiting period)* Employee Assistance Program* Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays* Back-up childcare and parenting support resources* Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance* Weight Loss and Tobacco Cessation Programs* Tesla Babies program* Commuter benefits* Employee discounts and perks programExpected Compensation$108,000 - $192,000/annual salary + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact ADA@tesla.com for ADA related questions or to request ADA accommodations.Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice .Service ManagerTesla participates in the E-Verify Program

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