Service Manager

Job Summary

The Service Manager is responsible for the day-to-day operations of the contract, including oversight of service technicians, maintenance activities, quality control, work order performance, and customer coordination. This is a working supervisor position. The Service Manager will work in the field alongside the crew while also providing leadership, technical guidance, scheduling support, and quality oversight.

This position requires strong hands-on technical knowledge of HVAC and mechanical systems, proven leadership experience, and the ability to manage priorities in a fast-paced contract environment.

Essential Duties and Responsibilities

The Service Manager will be responsible for:

Managing daily contract operations and ensuring work is completed in accordance with contract requirements.

Working in the field alongside service technicians to support preventive maintenance, corrective maintenance, inspections, troubleshooting, and repairs.

Supervising and coordinating service technicians performing maintenance and repair work on HVAC, mechanical systems, building systems, and equipment.

Providing hands-on technical guidance and support to the crew.

Conducting and/or overseeing quality control inspections of building systems and equipment.

Ensuring work orders are completed accurately, timely, and with required documentation.

Coordinating schedules, manpower, materials, and subcontractor support as needed.

Monitoring contract performance requirements and helping ensure compliance with the PWS.

Communicating with customers, leadership, technicians, and subcontractors regarding work status, priorities, and operational concerns.

Supporting safety, quality, and documentation expectations across the team.

Managing changing priorities in a fast-paced work environment while maintaining organization and attention to detail.

Minimum Qualifications

Minimum ten (10) years of experience as a technician working with HVAC and mechanical systems.

Minimum ten (10) years of experience performing quality control inspections of building systems and equipment.

Current trade certification in HVAC or Mechanical Systems.

Minimum five (5) years of experience managing service technicians.

Minimum five (5) years of experience working on contracts of similar size and scope.

Strong organizational skills.

Ability to work in a fast-paced environment with changing priorities.

Strong communication, leadership, and problem-solving skills.

Ability and willingness to work in the field alongside technicians as a working supervisor.

Preferred Qualifications

Project Management Professional certification.

Certified Assistant Project Manager certification.

Experience supporting federal facilities, operations and maintenance contracts, or similar government contract environments.

Experience with preventive maintenance programs, work order systems, quality control documentation, and contract compliance requirements.

Work Environment

This position requires work in both office and field environments. The Service Manager must be able to visit job sites, work alongside technicians, support field operations, and coordinate work across multiple facilities.

Disclaimer

CBRE Government and Defense Business is thrilled at the opportunity for you to apply to one of our roles. The base salary range for this position is $75,000-$85,000. This position may also be eligible for a wide range of competitive benefits that can include but not limited to medical, well-being, financial planning and short-term incentives benefits. 

This description is not intended to be an “all inclusive” list of the accountabilities of the job described. Rather, it describes the general nature of the job. In addition, some aspects of this job may change over time, according to business needs, and these changes may not be recorded immediately. Requirements stated represent the minimum levels of knowledge, skills and/or abilities to qualify and satisfactorily perform this job. 

THIS DOCUMENT SHOULD NOT BE CONSTRUED AS CREATING A CONTRACT OF EMPLOYMENT BETWEEN J&J WORLDWIDE SERVICES AND ANY OF ITS EMPLOYEES OR OTHERWISE ALTERING AN EMPLOYEE’S AT WILL EMPLOYMENT RELATIONSHIP WITH CBRE.