Service Manager

COMPANY OVERVIEW:

Royal Automotive Group believes in customer care that says, "You're Family." This is evident in all aspects of the business, and the proof lies in the numerous national awards and superior customer reviews on consumer websites such as dealerrater.com and google reviews. Since March 1977, Royal has sold and serviced thousands of vehicles to happy customers who keep coming back to us because they know they were treated like family.

JOB DESCRIPTION:The Royal Automotive Group is searching for an experienced automotive leader for our serivce department.

The Automotive Service Manager is the center of communication for all repair activities and the liaison between customers and the dealership. As the primary point-of-contact for all automotive service matters, the Service Manager’s core responsibility is to listen, thoroughly understand customer problems and to set/manager expectations. Through proactive oversight, the Service Manager leads a team of high performance service professionals to consistently deliver world-class service to all customers.

RESPONSIBILITIES:

• Oversee multiple individuals and able to multi-task
• Capable to resolve high-level reporting, accounting, customer relations and inter-departmental conversations.
• Promote a “white-glove” environment/experience to showcase the facility and company.
• Recruit, interview & hire talent in order to maintain high-quality service levels.
• Develop, mentor & motivate team members.
• Specializes to help guests receive a personalized customer service experience.
• Ability to grow a high producing store.

QUALIFICATIONS:

• Minimum high school diploma/equivalent, some post-secondary automotive training/education.
• Minimum of five years of dealer-level or large facility management experience, is certified by the National Institute for Automotive Service Excellence (or is willing to obtain certification), and has a strong technical and customer service performance record.
• An unrestricted driver’s license, a clean driving record.

BENEFITS:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Royal Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.