Service Manager

Avis Budget Car Rental Services

Tukwila, WA

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Automotive Industry, Automotive Repair and Maintenance, Background Investigation, Billing, Budgeting, Business Plan, Car Rentals, Communication Skills, Customer Relations, Disability Insurance, Driver's License, Employee Assistance Plan, Employee Relations, Financial Management, Financial Planning, Forecasting, Geography, Human Resources, Human Resources Processes, Insurance, Inventory Management, Legal, Life Insurance, Lift/Move 50 Pounds, Maintenance Services, Negotiation Skills, Onboarding, People Management, Performance Management, Performance Metrics, Policy Implementation, Presentation/Verbal Skills, Preventative Maintenance, Procedure Implementation, Profit & Loss, Purchase Orders, Quality Metrics, Rentals, Repair Orders, Safety Process, Safety/Work Safety, Talent Management, Team Lead/Manager, Vehicle Fleets, Vendor/Supplier Management, Writing Skills

LOCATION

Tukwila, WA

POSTED

30+ days ago

Driven to be the Best

People.Performance. Purpose.

At Avis Budget Group,we'redriven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity.We'redefining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward.

TheMaintenance & Damage Manageris responsible forthe overall performance of the preventative maintenance and service repair of fleet vehicles as well as overall inventorying, sourcing, ordering and distribution of parts,tiresand other supplies to maximize fleetutilizationand profitability for the City/District.

WhatYou'llDo:

Develops,implementsand communicates operating plans to maximize fleetutilizationto business and company guidelines, directing and controlling the preventative maintenance and service repair of fleet vehicles as well as source and order parts, control inventory, return obsolete or overstocked parts and replenish inventory of common usage parts/tires.

Manages performance of team members/employees against business plan by setting, communicating, monitoring and updating goals as needed for key performance indicators on a regular and consistent basis for service, including, but not limited to, technician productivity, percent out of service, warranty recovery versus parts and labor and overdue idle cars

Assesses out of service areaon a daily basistoestablishdaily workload; holds daily pre-shift meetings with team members to review prior day performance and communicate daily workload and goals.

Ensuresall repair orders are completed and processedin accordance withestablished guidelines.

Ensures warranty submissions meet or exceed businessplanand all required documentation issubmitted.

Ensurestimelycompletion of recalls, preventativemaintenanceand quality of vehicle repairs.

Forecasts, budgets and manages key financial drivers including, but not limited to, S&W per day and warranty recovery.

Oversees the ordering of parts, tools, and supplies

Manages andmaintainsappropriate vendorrelationships and workloadassignment, ensuring established service levels and quality standards are met and that all vendor management policies and procedures are followed. Ensures proper use of purchase orders, receipt of services and/goods,timelysubmission of invoices forapprovaland thetimelypayment of invoices.Maintain up to date files on vendor insurance policies.

At bussing locations,overseesthe repair and/or maintenance of allbussesfor the operation.

Manages all areas of the employee lifecycle including hiring, on-onboarding, training, recognition and performance management of both managers and employees to enable ahigh performanceculture supervises, develops, motivates,recognizesand evaluates the performance of manager and employee staff to enable a high performing culture.

Manages allfacetsof employee relations, including, but not limited to, implementing HR policies and practices in a consistent and fair manner,in accordance withCompany policies and partnering with Human Resources Business Partners whereappropriate.

Provides a safe work environment by ensuring all safety policies and practices are followed andmaintained.

May berequiredto perform other duties as assigned

PerksYou'llGet:

Access to Medical, Dental, Vision, Life and Disability insurance

Eligible toelectother voluntary benefitsincluding:Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, andadditionallife insurance coverages

401(k) Retirement Plan with company matched contributions

Full training to learn the business and enhance professional skills

Employee discounts, including discounted prices on the purchase of Avis/Budget cars

Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

WhatWe'reLooking For:

High School diplomarequired;2-4 yearcollege degree preferred (or equivalent in education,trainingor experience)

Minimum of 2 years management experience of employees in related field (rental car, automotive shop orservice orientedfield)

Valid driver's license and successful background check

Ability to work flexible schedules in a fast-paced environment that may include early morning, nights, or weekends, asdeterminedby business needs

Ability to lift 50 pounds and oversee multiple work areas

This position requires regular, on-site presence and cannot be performed remotely

Organizational and prioritization skills

Financial acumen and forecasting skills

Talent management and delegation

Proven written and verbal communication skills

Excellent investigation andproblem solvingskills

Negotiation and vendor management skills

The annual starting salary for this position is $80,000 annually. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together,we'removing the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where weoperate.

Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisementdoes not constitutea promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits informationisaccurateas of the date of this posting. The Company reserves the right tomodifythis information at any time, with or without notice, subject to applicable law. This position may be with any affiliate ofAvisBudget Group.

Seattle, WA

Seattle

United States of America

Tukwila

Washington

United States of America

Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled.

About the Company

Avis Budget Car Rental Services

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