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Service Manager

Vision Ford-Lincoln

Wahpeton, ND

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JOB DETAILS
SKILLS
Automotive Management, Automotive Repair and Maintenance, Coaching, Conflict Resolution, Customer Experience, Customer Satisfaction, Driver's License, Forecasting, Leadership, Metrics, Operations, Operations Management, Parts Sales, Process Improvement, Profit & Loss, Staff Requirements, Team Lead/Manager, Team Player, Time Management, Vendor/Supplier Relations
LOCATION
Wahpeton, ND
POSTED
2 days ago
Service Manager

Location: Vision Ford Lincoln - Wahpeton, ND
Employment Type: Full-Time
Compensation: Base + Commission

Job Description:

Are you a high-performing leader who thrives on building strong teams and delivering top-tier customer experiences? Vision Ford Lincoln is looking for a Service Manager who's ready to take charge, lead by example, and help drive our service department to the next level.

We're a fast-growing dealership built on high standards, real teamwork, and big growth opportunities. If you've got the drive, we've got the career path.

What You'll Do:

• Lead, train, and support a high-performing team of service advisors and technicians
• Manage daily service operations to ensure productivity, profitability, and customer satisfaction
• Maintain CSI standards and ensure timely, quality repairs
• Collaborate with Parts, Sales, and Warranty departments to maximize internal efficiency
• Forecast staffing needs and service volume to support store growth
• Champion a winning service culture focused on excellence, speed, and transparency

Requirements

What You'll Need:
  • 3+ years experience in fixed ops or service management (automotive preferred)
  • Strong leadership, coaching, and conflict-resolution skills
  • Ability to handle a fast-paced environment with ease
  • Strong understanding of vehicle systems and repairs
  • Comfort with computers and DMS (CDK, Reynolds, etc., a plus)
  • Working knowledge of RO metrics, profitability, and technician productivity
  • Valid driver's license & clean driving record

  • Ability to manage workflow, customer concerns, and vendor relationships

  • A results-driven mindset with a passion for people and process improvement

Benefits

What We Offer
  • Competitive Pay Commission, monthly and quarterly performance bonuses
  • 75% of Health Insurance covered by Vision Ford; Dental and Vision Insurance optional
  • 401(k) with Company Match
  • Paid Training & Certification
  • Paid Time Off + Holidays
  • Employee discounts on vehicles, service, and parts
  • Positive Team Culture with real career growth

About the Company

V

Vision Ford-Lincoln

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