Service Manager – Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo
Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo is seeking an experienced Service Manager to lead our service department. If you're a hands-on leader who knows how to drive CSI, hit fixed ops targets, and build a team that customers trust, we want to talk to you.
What You'll Do
- Oversee daily operations of the service department, including scheduling, workflow, and technician productivity
- Recruit, train, and manage service advisors and technicians
- Set and achieve department goals for revenue, gross profit, and customer satisfaction (CSI)
- Ensure proper handling of warranty and recall work in line with Stellantis/FCA standards
- Oversee communication of parts ordering, shop efficiency, and equipment upkeep
- Handle customer escalations professionally and resolve concerns promptly
- Monitor key performance metrics and report results to dealership leadership
- Maintain compliance with safety, environmental, and manufacturer guidelines
What We're Looking For
- Proven experience as a Service Manager or Assistant Service Manager at a franchised dealership (Stellantis/FCA brand experience preferred)
- Strong leadership and team-building skills
- Solid understanding of fixed ops financials (labor rates, gross profit, effective labor rate, etc.)
- Excellent communication and customer service skills
- Valid driver's license with a clean driving record
- ASE certifications a plus