Service Manager

Step into a leadership role where your impact is seen every day. As the Service Manager at RDO Equipment Co., you will lead and coordinate a specialized service function supporting Autonomous Solutions, Inc. (ASI), one of our key customers. This position is ideal for someone who thrives on operational ownership, cross-functional coordination, and delivering consistent, high-quality outcomes at scale. If you enjoy combining leadership with process execution and want to be part of a growing, innovative service offering, join the RDO team and help shape the future of ASI operations.

What's In It For You:

• $75000 - $90000 / year
• 24% bonus potential
• Competitive compensation to reflect your experience, leadership, and industry expertise.
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
• A company that lives by its core values: they're not just words on a wall - they're how we work, grow, and lead. Click here to learn more.

Why RDO?

When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices and entrepreneurism of our team members.

Join RDO Equipment Co. in West Haven, where youll enter a team of people passionate about heavy construction machinery, parts and service. As one of our Mountain Construction stores, the West Haven team supplies and services machinery from manufacturers like John Deere, Wirtgen and Topcon. This machinery is vital to progress in industries like mining, construction and oil and gas. Join our team and make an impact on the West Haven community and beyond.

What You Will Do:

• Managing Work Orders: staying on top of work orders is key. This means opening and closing orders, keeping track of progress, and making sure everything runs smoothly with internal systems.
• Scheduling and Workflow Management: its all about assigning the right techs to the right jobs at the right time. Youll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
• Communication: whether youre connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. Its all about building a strong, talented crew.
• Customer Service and Relationship Building: happy customers are the best customers. Youll be making sure theyre satisfied, building strong relationships, and delivering a world class experience every time.
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need:

• Leadership Abilities: ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: you're passionate about delivering top-notch customer experiences.
• Tech-Savvy: you're confident using computers and quick to learn new systems.
• Experience: familiarity with our industry is a plus, but not required-we'll support your learning.
• Communication: you express yourself clearly, both in writing and in conversation.
• Pace: you thrive in a fast-moving environment where priorities can shift, and no two days are the same.
• Valid work authorization: candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love It Here:

• Market growth: West Haven has booming industry all around it, creating opportunities for team member growth.
• Tenured team: A large group of long-tenured technicians who are very welcoming and supportive of new technicians.
• Tight-knit group: Everyone, from parts and service to sales, works together to serve the customer and grow the business.
• A culture of safety: In West Havn, daily shop huddles and a store safety committee help us make safety a priority.
• Investing in team members: We talk daily about training needs and encourage each team member to grow continually.
• Employee appreciation: Monthly team lunches, including BBQs and cookouts.
• Brand new facility: This includes a state-of-the-art parts warehouse, storage systems and equipment.