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Service Manager

Envision Staffing Solutions

West Palm Beach, FL

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JOB DETAILS
SKILLS
Administrative Skills, Best Practices, Billing, Billing Records, Business Solutions, Calendar Management, Coaching, Communication Skills, Corrective Action, Customer Escalations, Customer Relations, Customer Satisfaction, Detail Oriented, Documentation, Driver's License, ERP (Enterprise Resource Planning), Employee Relations, Equipment Maintenance/Repair, Financial Services, HVAC, High School Diploma, Identify Issues, Interpersonal Skills, Inventory Management, Leadership, Maintain Compliance, Maintenance - HVAC, Maintenance Services, Mentoring, Microsoft Excel, Microsoft Office, Multitasking, On Site Support, Organizational Skills, People Management, Problem Solving Skills, Productivity Management, Profit & Loss, Purchasing/Procurement, Regulatory Requirements, Root Cause Analysis, Safety Standards, Safety/Work Safety, Sales, Sales Management, Service Delivery, Team Building, Team Player, Time Management, Vlookups, Warehousing, Willing to Travel
LOCATION
West Palm Beach, FL
POSTED
30+ days ago

Our Client is seeking an experienced HVAC Service Manager to lead service technicians and warehouse staff across Miami-Dade and Broward counties. This role requires a strong technical background as a former HVAC service technician, proven leadership capabilities, and the ability to operate effectively in both office and field environments.

The Service Manager will be responsible for ensuring high-quality service delivery, supporting technician development, strengthening customer relationships, and maintaining operational accuracy. The ideal candidate is technically proficient, comfortable working with business systems, capable of troubleshooting complex service issues, and committed to promoting a positive, safety-focused field culture.

Essential Duties and Responsibilities
  • Lead, mentor, and develop service technicians and field service leaders to ensure technical excellence, customer satisfaction, and professional growth.
  • Foster strong relationships with field staff to promote transparency, engagement, accountability, and a collaborative team culture.
  • Evaluate team capabilities and address talent gaps through training, development, or strategic hiring.
  • Optimize technician utilization by balancing workload, skill sets, travel efficiency, and service priorities to maximize productivity.
  • Oversee daily service scheduling, labor planning, and execution of service calls to ensure quality work and on-time delivery.
  • Conduct daily Work-in-Progress (WIP) reviews to ensure service orders are progressing appropriately, identify bottlenecks, and resolve issues before they impact scheduling or billing.
  • Perform regular job site visits to validate workmanship, reinforce safety standards, and provide hands-on coaching to field personnel.
  • Serve as a technical resource for complex troubleshooting and root cause analysis.
  • Review service orders for accuracy, completeness, and proper billing while verifying technician hours for payroll and billing integrity.
  • Investigate service order discrepancies or cost overruns, determine root causes, and implement corrective actions.
  • Manage customer escalations, warranty issues, and service concerns with urgency and professionalism.
  • Act as a key point of contact for major customers, conducting site visits and meetings to strengthen relationships and ensure satisfaction.
  • Support the adoption and effective use of digital field tools and ensure proper documentation in company systems.
  • Encourage technicians to identify service and project opportunities that support company growth.
  • Collaborate with dispatch, sales teams, and leadership to align labor planning, scheduling, and service delivery goals.
  • Partner with other regional service leaders to ensure consistency in service standards, training, and best practices.
  • Oversee service warehouse operations, including inventory management, tools, and equipment, in coordination with purchasing.
  • Monitor service department financial performance, productivity, and margins; support P&L performance and collections when needed.
  • Promote and enforce company safety standards and ensure compliance with refrigerant handling, documentation, and regulatory requirements.
  • Participate in safety audits, incident investigations, and corrective action planning.
  • Ensure accurate and timely completion of XOI documentation and all required service paperwork.

Qualifications
  • Minimum 10 years of HVAC field experience with strong technical expertise.
  • At least 2 years of supervisory or leadership experience.
  • Demonstrated experience working in an office or administrative environment in addition to field operations.
  • High school diploma or equivalent required.
  • Proficiency with business systems including Microsoft Office (Excel – formulas, VLOOKUP, PivotTables), ERP systems, and mobile field service platforms.
  • Strong leadership, coaching, and team development skills.
  • Excellent communication and interpersonal abilities.
  • Strong organizational skills, attention to detail, and problem-solving capabilities.
  • Ability to manage multiple priorities in a fast-paced service environment.
  • Valid driver’s license with the ability to travel to customer sites as needed.
  • Ability to stand, walk, and climb ladders during field visits when required.

About the Company

E

Envision Staffing Solutions

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