Service Manager

Full Job Description

Volvo Cars Westport is looking for a talented, detail-oriented, and dedicated Service Manager to join our team and ensure the bright future of our franchise. If you are personable, energetic and of high integrity, this is fantastic opportunity to take the next step in your automotive career.

What We Offer

• Medical, Dental and Vision

• 401K Plan

• Paid sick time off and vacation

• Growth opportunities

• Paid Training

• Employee vehicle purchase plans

• Family owned and operated

• Long term job security

• Flexible Work Schedule

RESPONSIBILITIES

• Ensure customers receive prompt, courteous, and effective service

• Serve as a liaison between technicians and customers

• Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer

• Manage and hire technicians and service advisors

• Interview and make new hires

• Distribute work between technicians

• Prioritize required services

• Ensure customers have a positive dealership experience

• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled

• Spend quality time building relationships with the customers

REQUIREMENTS

• Technical automotive knowledge

• Demonstrated ability to manage others

• Organized and friendly personality

• Dealership experience preferred

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.