Service Navigator

Service Navigator

Salary

$27.33 - $46.47 Hourly

Location

Aging & Independence - Frederick, MD

Job Type

Full-time Regular

Job Number

FY26-00574

Department

Aging & Independence

Opening Date

07/01/2026

Closing Date

7/16/2026 4:00 PM Eastern

FLSA

Non-Exempt

• Description
• Benefits
• Questions

JOB INFORMATION

The Division of Aging & Independence is excited to announce two rewarding opportunities to support our mission of helping older adults, people with disabilities, and Veterans connect with essential services. Each position provides meaningful administrative and technical support, but with a distinct program focus.

One MAP (Maryland Access Point) Service Navigator

Non-exempt (compensatory and/or overtime eligible); full-time; 40 hours per week; Monday - Friday; 7:30 a.m. - 4:30 p.m.; full-benefits; Grant funded

This position supports the Maryland Access Point (MAP) Program, which serves as a gateway to long-term care services and community resources. In this role, you will help administer MAP services and conduct Level 1 screenings to determine eligibility for long-term care supports. Supervision is received from the Director of Resource and Service Navigation.

One SHIP (State Health Insurance Assistance Program) Service Navigator

Non-exempt (compensatory and/or overtime eligible); full-time; 40 hours per week; Monday - Friday; 7:30 a.m. - 4:30 p.m.; full-benefits; County funded

This position centers on helping residents navigate their Medicare options. In this role, you will guide individuals through Medicare eligibility, enrollment, and benefits; interpret Federal and State regulations; and support programs such as SHIP, SMP, and MIPPA. You will also identify and report potential Medicare fraud and assist with recruiting, screening, and training volunteers who support these initiatives. Supervision is received from the Director of Resource and Service Navigation.

NOTE: The upper pay range reflects possible wage rates for internal County transfers and promotions, which are calculated per County policy. For external hires, offers are made at the base wage rate.

Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.

TOTAL COMPENSATION PACKAGE:

Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee.

• 11 days of Vacation leave with increase after 2 years of employment

• 15 days of Sick leave with unlimited annual carryover

• 11 paid holidays, plus 2 additional floating holidays (10 and 11 month employees may not receive all holidays)

• Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending

• Employee Health Center with no or low-cost primary and urgent care

• 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit

• County and Employee funded Defined Benefit Pension Plan

• Vesting after 5 years of service

• Additional service credit for eligible previous public service, military service, etc.

• Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program

• Generous Tuition Reimbursement Program

• Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan

NOTE: Benefited employees will accrue service and leave based on the FTE and/or hours worked per calendar year.

For more information, visit our benefits page on the Frederick County Government job opportunities webpage.

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES

SPECIFIC JOB DUTIES FOR PROGRAM AREAS:

State Health Insurance Assistance Program (SHIP):

• Provide direct customer service to help people understand their Medicare options as defined by Federal and State rules and regulations
• Assist with administration of the State Health Insurance and Assistance Program (SHIP), Senior Medicare Patrol Program (SMP), Medicare Improvements for Patients and Providers Act (MIPPA)
• Understand and be able to interpret/implement the Federal and State rules/regulations as related to Medicare eligibility, Medicare enrollment, Medicare benefits (including Medicare Parts A, B, C, and D), Medicare Supplement plans, Medicare Savings Programs, and Federal and State subsidy programs
• Report potential cases of Medicare fraud to the SHIP/SMP Program Coordinator and Resource & Service Navigation Department Director
• Assist in the recruitment, screening, and training of volunteers for SHIP and MIPPA program related volunteer opportunities that match their skills and interests

Maryland Access Point Program (MAP):

• Assist with administration of the Maryland Access Point Program
• Assist with determining a persons eligibility for long term care services and supports (i.e. conduct Level 1 screen)

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES FOR BOTH PROGRAMS:

• Screen clients for government benefit programs for which they may be eligible and help them complete applications
• Assist with Medicare Part-D and Open Enrollment appointments and related issues as needed
• Provide comprehensive information/assistance to seniors, family members, Veterans, and others by phone, in person, home visits, and workshops
• Distribute updated resource information as appropriate; assure that all inquiries receive comprehensive, timely and accurate replies
• Assist with determining a persons eligibility for long term care (i.e. conduct Level 1 screen)
• Interview clients in person, virtually, in their homes or on the telephone to assess their needs and concerns; provide comprehensive assistance in accessing services
• Input data and information into various software systems; maintain accurate records of participant contacts and follow-up to determine if services were received and satisfactory/sufficient
• Compile and maintain a comprehensive listing of programs, services, resources and other information related to the needs and interests of persons over 60 years of age and Veterans
• Distribute resource information and assure that all inquiries receive comprehensive and accurate reply
• Educate the public, community leaders and other interested parties through public speaking and program development about resources available to the public; offer referrals to other agencies for assistance
• Participate in random moment time studies
• Collaborate with other division programs to meet needs of target population
• Maintain close working relationships with other local, state, federal agencies and various non-profit organizations
• Participate in program monitoring visits by State, Federal and local authorities
• Help prepare articles for publication in newsletters and the newspapers
• Maintain accurate records of participant contacts and follow-up to determine if services were received and satisfactory/sufficient
• Compile and prepare reports and statistics to meet Federal, State and County reporting requirements
• Identify possible funding sources and provide support to grant writing process
• Perform other related duties as assigned

To perform this job successfully, an employee must be able to perform all essential functions satisfactorily. Any employees position may not be assigned all functions or equipment listed above, and the examples may not cover all functions or equipment that may be assigned. Reasonable accommodations may be provided to enable individuals with disabilities to perform their essential functions.

QUALIFICATIONS AND REQUIREMENTS

The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Associates degree in human services, social work, public administration, gerontology, or a related field
• Minimum of 2 years of experience in family support services, social work, or a related human services field
• Possession of a valid driver's license

Substitutions for the above-listed required education and experience is a Bachelor's Degree in human services, social work, public administration, gerontology, or a related field.

KNOWLEDGE / SKILLS / ABILITIES:

A successful incumbent operating in this role displays the following:

• Ability to maintain County Authorized Driver privileges
• Ability to obtain and maintain Community Resource Specialist-Aging/Disabilities (CRS-A/D) certification (MAP position)
• Ability to obtain and maintain National SHIP Counselor Certification and Medicare Open Enrollment/MedD Certification (SHIP position)
• Ability to effectively implement and operate a human services program
• Working knowledge of senior-related programs and services
• Ability to effectively utilize and administer the grant application process
• Considerable knowledge of social services and social programs available in Frederick County, especially those available to older adults and those with a disability
• Strong math and record-keeping skills, including the ability to accurately compile and review fiscal and statistical information and create clear, concise reports
• Ability to creatively solve problems and assist people with a variety of concerns on a daily basis
• Strong and effective spoken and written (English) communication skills, including the ability to make public presentations
• Ability to effectively access and use computerized systems and equipment including MS Excel and Power Point
• Ability to develop and maintain effective working relationships with co-workers and the general public, with special sensitivity to the needs and priorities of older individuals
• Discretion and good judgment in dealing with confidential and sensitive information

PREFERENCE MAY BE GIVEN FOR:

• Current Community Resource Specialist-Aging/Disabilities (CRS-A/D) certification
• Current National SHIP Counselor certification
• Current Medicare Open Enrollment/MedD Certification
• Secondary language skills in Spanish, ASL, or another spoken language
• Experience working in an Aging and Disability Resource Center
• Experience in the process of Medicare Part D Open Enrollment and/or use of the Medicare.gov website

PHYSICAL REQUIREMENTS / WORKING CONDITIONS:

• While working in this position, the employee is frequently sitting, walking, reaching, performing repetitive motions, and driving; and occasionally lifting up to 20 pounds
• While working in this position, the employee is constantly working indoors and occasionally outdoors

ADDITIONAL INFORMATION / EXAMINATION PROCESS

• Failure to meet or maintain the minimum qualifications or additional requirements may result in disciplinary action up to and including termination
• Ability to arrange own frequent travel to meetings, work locations, and events as needed, including occasional urgent or time-sensitive situations
• Available for varied working hours as needed to accommodate meetings and other commitments
• May be scheduled to work during an emergency to support County operations
• This position is subject to random drug testing, excluding marijuana

EXAMINATION MAY INCLUDE:

• An evaluation of training and qualifications
• One or more interviews
• A pre-employment drug test excluding marijuana
• A pre-employment fingerprint supported background investigation

Frederick County Government is committed to providing an inclusive work environment and complies with all applicable laws and regulations regarding workplace accommodation, including for individuals with disabilities. Applicants who require reasonable accommodation during the application and hiring process may contact the Talent Acquisition section of Human Resources. Inquiries about accommodations can be sent to Recruitment@FrederickCountyMD.gov

Retirement Plan:

A defined benefit retirement plan is provided for all regular County employees. Employees are automatically enrolled in either the Uniformed Plan (5 year vesting) or the Non-Uniformed Plan (5 year vesting, effective 07/01/2024) depending upon position classification. The majority of support for the plan is provided by the County; however, employees are required to make a mandatory pre-tax contribution towards their benefit. Retirement benefits are payable at normal, early or delayed retirement. Retirement benefits are also payable upon termination and in the event of death or disability.

Health Insurance:

County employees have a choice of two medical insurance plans, an In-Network (HMO) Plan or a High Deductible medical plan with a Health Care Savings Account, to provide coverage for medical and surgical expenses, hospital and emergency care expenses, mental health expenses and prescription drugs. The County and participants share in the cost of the health insurance with the employee having the benefit of pre tax contribution deductions. Medical insurance goes into effect on the first day of active employment.

Dental Insurance:

Employees may select coverage from one of three dental plan options, ranging from a PPO plan to a dental HMO plan. Coverage includes preventive care, fillings, crowns, bridges and dentures, and the cost of dental insurance is shared by both the County and the employee. Dental insurance goes into effect on the first day of the month that follows the eligible employees completion of 30 days of active employment

NOTE: Employees working 75% or greater of a 35 or 40 hour position are eligible for health & dental insurance.

Flexible Spending Accounts:

The Flex Spending plan allows employees to pay health and day care expenses with pre-tax dollars. Employees may set aside part of their salary in a special account that can be used throughout the year to reimburse themselves for out-of-pocket medical expenses. The maximum contribution is $3,400 per year for Health Care Spending and $7,500 for Dependent Care Spending (work-related day care expenses). Examples of expenses that can be reimbursed for Health Care Spending include, but are not limited to: deductibles, co-payments, dental fees, chiropractors services, and eyeglasses / contact lenses.

Life Insurance:

Employees are insured for 2 times their annual salary in case of death plus 2 times their annual salary for accidental death. Employees do not contribute to the premiums for this coverage. A Supplemental Life Insurance is also offered to regular County employees. The plan allows employees to purchase individually owned term life insurance for themselves, their spouse, and their dependents.

Savings Plan - Deferred Compensation:

The County offers a Section 457 Plan. Deferred compensation plans allow participants to save for retirement in either a pre tax or post tax (Roth) investment account. Contributions are invested at the employees direction into one or more of the variety of investment options offered by the plan. Changes may be made to the contribution levels, investment options, etc. at any time. Contribution maximums are set each year by the IRS.

Educational Reimbursement Program:

County employees who have successfully passed their probationary period may apply for education reimbursement for courses that can improve or develop an employees capabilities related to their current job or for a promotional opportunity within Frederick County Government. The benefit also covers the costs of job-related non-credit courses. If the employee receives a grade of at least a C, or successfully passes a non-credit course, the County reimburses the employee 75% of the costs of tuition, fees and books. If an employee doesnt remain employed with Frederick County Government for two years after a class is taken, the benefit needs to be reimbursed to FCG.

Employee Assistance Program:

This confidential assessment, referral and counseling service is available at no cost to all employees who may need help with a personal or job-related issue or concern.

Leave

Annual Leave - Employees are eligible to use Annual Leave after their 6 month probationary period. Annual Leave accrues as follows: Years of service days per year

0 - 2 years 11 days

2 - 10 years 17 days

10 + years 24 days

Sick Leave - Employees will earn sick leave at a rate of 15 days per calendar year.

Sick Leave may also be used for illness of an employees child, dependent, spouse, parent or parent-in-law. There is no limit on the amount of sick leave accumulated. Unused Sick Leave may be used for additional credit in the pension plan at the time of retirement.

NOTE: Regular benefited part-time employees earn annual and sick leave on a pro-rated basis based on their actual number of hours worked biweekly up to their assigned number of regularly scheduled work hours.

Other available types of leave include, but are not limited to, Family Medical Leave, Bereavement, Jury, and Military.

Holidays:

The County observes 10 holidays every year and 11 are observed on years of General Elections.

For additional information on Frederick County Governments benefits package, please visit the Division of Human Resources website at www.FrederickCountyMD.gov.

All hires before January 1, 2012, will follow the all benefit and leave rules as described in the Personnel Rules amended October 3, 2013.

01

Your application, which includes any associated supplemental questions, must be complete at the time of submission and must clearly articulate the required work experience relevant to the position for which you are applying. The experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History section of this application. Your application may be considered incomplete if vague descriptions of experience are included or if you cite experience in your supplemental question response that is not included on the Work History section of this application. When considering work history, 1 year of employment = 2,080 hours. If Human Resources staff is unable to confirm your related work experience based on the information submitted, or if you state "see resume" as your response, your application may not be considered further.

• I have read and acknowledge the above instructions.

02

Which best describes your level of education?

• Less than an Associates degree or equivalent
• Associates degree received
• Bachelors or higher degree received

03

If you obtained a college degree, was the field of study in human services, social work, public administration, gerontology, or a related field?

• Yes
• No

04

How many years of work experience in family support services, social work, or a related human services field do you have?

• I do not have this work experience
• I have 1 year of work experience
• I have 2 or more years of work experience

05

Please provide details regarding that work history in the text area below. The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed. NOTE: When considering work history, 1 year of employment = 2,080 hours. If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be considered further.

06

Do you have a valid automobile operators license?

• Yes
• No

07

Do you have secondary language skills in Spanish, ASL, or another spoken language?

• Yes
• No

08

Do you have experience working in an Aging and Disability Resource Center?

• Yes
• No

09

Please provide details regarding that work history in the text area below. The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed. NOTE: When considering work history, 1 year of employment = 2,080 hours. If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not receive the preference credit.

10

Do you have experience in the process of Medicare Part D Open Enrollment and/or use of the Medicare.gov website?

• Yes
• No

11

Please provide details regarding that work history in the text area below. The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed. NOTE: When considering work history, 1 year of employment = 2,080 hours. If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not receive the preference credit.

12

Do you have a current Community Resource Specialist-Aging/Disabilities (CRS-A/D) certification?

• Yes
• No

13

Do you have a current National SHIP Counselor certification?

• Yes
• No

14

Do you have a current Medicare Open Enrollment/MedD certification?

• Yes
• No

15

Which position are you interested in? Please select ALL that apply:

• MAP (Maryland Access Point) Service Navigator
• SHIP (State Health Insurance Assistance Program) Service Navigator

Required Question

Employer Frederick County Government

Address 12 East Church Street

Frederick, Maryland, 21701

Phone 301-600-1070

Website http://www.FrederickCountymd.gov/jobs