Job Description
Position: Service Now Developers (3 openings - Level 1/ Level 2/ Level 3)
Location: Fort Meade MD / Ogden UT / Scott AFB, IL
Duration: Long Term contract
Key Skills:
Seeking ServiceNow Developers on a 4.5-year long contract. The work schedule is Monday – Friday 9AM – 5PM however if candidates would like to start earlier, they can come in at 7AM and leave at 3PM. The work will be performed Primarily Remote (They want someone local that can come onsite occasionally). They must live within 1 hour drive of the locations.
We can only accept candidates that do not require sponsorship now or in the future.
This position requires a minimum of an interim secret clearance. If candidates do not have that can process them for one.
The ServiceNow Developer you will perform configuration, development, support, and maintenance of the ServiceNow implementation. Works with external and internal stakeholders to understand, propose, and deliver digital transformation solutions with emphasis on request fulfillment, automated workflows through ServiceNow Service Catalogs and key ITIL processes like Request, Incident, Problem, Change, Knowledge, and other modules.
Primary Responsibilities:
Basic Qualifications:
Location: Fort Meade MD / Ogden UT / Scott AFB, IL
Duration: Long Term contract
Key Skills:
Seeking ServiceNow Developers on a 4.5-year long contract. The work schedule is Monday – Friday 9AM – 5PM however if candidates would like to start earlier, they can come in at 7AM and leave at 3PM. The work will be performed Primarily Remote (They want someone local that can come onsite occasionally). They must live within 1 hour drive of the locations.
We can only accept candidates that do not require sponsorship now or in the future.
This position requires a minimum of an interim secret clearance. If candidates do not have that can process them for one.
The ServiceNow Developer you will perform configuration, development, support, and maintenance of the ServiceNow implementation. Works with external and internal stakeholders to understand, propose, and deliver digital transformation solutions with emphasis on request fulfillment, automated workflows through ServiceNow Service Catalogs and key ITIL processes like Request, Incident, Problem, Change, Knowledge, and other modules.
Primary Responsibilities:
- Support the standup, configuration and implementation of ServiceNow’s ITSM, OMT, TSM, and TSOM modules.
- Create and maintain Forms, Reports, Views, Workflows, Groups and Roles
- Create, maintain and enhance Dashboards and reporting, including scheduled reports
- Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc)
- Coordinate and support application and platform upgrades
- Assist with design, creation and cataloging of business process flows
- Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies
- Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs
- Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow
- Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance
- Interact with the customer to address Systems Engineering technical considerations and associated problems, issues or conflicts
- Developing, configuring, and customizing the ServiceNow platform to fit business requirements.
- Troubleshoot and resolve problems.
- Orchestrate and automate tasks.
- Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment.
- Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analyst, and other team members.
- Follow, maintain, and apply documentation best practice policies, procedures, and process throughout ServiceNow development.
- Collaborate with cross-functional teams to gather input to support ongoing business needs for Service Now configuration, implementation, and support.
- Review and apply any additional UI/UX requirements from external and internal team and align into ServiceNow development.
- Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation.
- Support data migration as needed.
- Design and implement solutions following established Configuration Management policies and standards.
- Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained.
- Willingness to further grow and enhance skillset from more senior developers throughout each project.
Basic Qualifications:
- Must obtain a IAT level 2 or level 3 certification within the first 30 days of being hired
- Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full time on-site support
- Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with 4-12 years of professional experience; or 6-10 years of professional experience with a related Master’s degree. Additional experience may be excepted in lieu of degree.
- At least 3 years of experience with the design, development, and support of technology infrastructure.
- At least 2 years of ServiceNow development.
- Experience with ServiceNow upgrades.
- The qualified candidate shall have excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.
- Ability to multi-task and self-assign work in a fast-paced environment.
- Strong communication skills that enable proactive and effective collaboration with a virtual team, including the ability to clearly articulate status and present to both customers and program leadership. Candidate shall have the ability to develop and present management level briefings.
- Demonstrate potential and willingness to learn and adapt to rapid changes in technology.
- Open to receiving mentoring from senior developers.
- ServiceNow Certified Application Developer
- Experience or familiarity with Agile development and testing methodology
- Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.
- Experience with JIRA, Git and Confluence.
- Understanding of ITIL foundation or ITIL certified.
- AWS cloud and ServiceNow certifications.
- Bachelor’s degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline
- Experience working with large software systems including hardware integration and test.
- Experience working with multi-disciplinary technical development teams.
- Experience using SAFe as the agile development methodology.
- Experience moving from a legacy application to a new application
- Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team.
- Experience using Kanban to improve flow on support teams.
- Experience with DevOps/DevSecOps and CI/CD implementation
Numbers & Facts
| Location | Fort meade, MD |
| Industry | Computer/IT Services |
| Salary | $95–$125 Per Hour |
| Company Size | 500 to 999 employees |
| Website | https://www.apolisrises.com/ |
Benefits
Paid Sick Days, Employee Referral Program, Employee Events, Retirement / Pension Plans
About Company
Since 1996, RJT has provided successful SAP, Oracle, and IT consulting solutions and staffing services to clients around the world. The new Apolis brings you the same personalized service fortified with a greater array of IT solutions, global expertise, and cost-management strategies.
We are a global IT consultancy that seamlessly integrates experts and leading-edge solutions into your organization so you can focus on what really matters.
Skills
- Agile Programming Methodologiesunmatched
- Amazon Web Services (AWS)unmatched
- Analysis Skillsunmatched
- Application Integrationunmatched
- Atlassian JIRAunmatched
- Best Practicesunmatched
- Business Processesunmatched
- Business Servicesunmatched
- Business Strategyunmatched
- Business Supportunmatched
- Cataloguingunmatched
- Cloud Computingunmatched
- Coding Standardsunmatched
- Communication Skillsunmatched
- Computer Scienceunmatched
- Configuration Managementunmatched
- Continuous Deployment/Deliveryunmatched
- Continuous Integrationunmatched
- Cross-Functionalunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Customer/Client Researchunmatched
- Data Migrationunmatched
- Data Qualityunmatched
- DevOpsunmatched
- Documentationunmatched
- Engineering Managementunmatched
- Establish Prioritiesunmatched
- Gitunmatched
- Hardware-Software Integrationunmatched
- IT Service Management (ITSM)unmatched
- ITIL (IT Infrastructure Library)unmatched
- Identify Issuesunmatched
- Integration Testingunmatched
- Kanbanunmatched
- Leadershipunmatched
- Mentoringunmatched
- Micromuse Netcoolunmatched
- Multitaskingunmatched
- Network Performance/Analysisunmatched
- On Site Supportunmatched
- Order Managementunmatched
- Performance Managementunmatched
- Policy Developmentunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Process Engineeringunmatched
- Process Flowunmatched
- Programming Methodologiesunmatched
- Project Trackingunmatched
- Quality Assurance Methodologyunmatched
- Reporting Dashboardsunmatched
- Rumbaugh OMT (Object Modeling Technique)unmatched
- Scrum Project Management and Software Developmentunmatched
- ServiceNowunmatched
- Software Administrationunmatched
- Software Developmentunmatched
- Structured Dataunmatched
- System Integration (SI)unmatched
- Systems Administration/Managementunmatched
- Systems Engineeringunmatched
- Technical Supportunmatched
- Technical Writingunmatched
- Telecommunicationsunmatched
- Trend Analysisunmatched
- User Interface (UI) Requirementsunmatched
- User Interface/Experience (UI/UX)unmatched
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