Service Operations Assistant

Position Purpose

The Service Operations Assistant supports the Service Operations Manager in leading front-end operations and delivering an exceptional customer experience. This position assists with overseeing cashiers, courtesy clerks, customer service functions, and front-end processes while helping drive productivity, service standards, and operational compliance. The Service Operations Assistant serves as a key leader, helping ensure a safe, efficient, and customer-focused environment.

Key Responsibilities Customer Service & Front-End Operations

• Deliver and promote exceptional customer service at all times.
• Assist in overseeing daily front-end operations, including check stands, self-checkout, and customer service areas.
• Help resolve customer concerns, complaints, and service opportunities in a professional and timely manner.
• Ensure customers receive friendly, accurate, and efficient service.
• Support initiatives that improve customer satisfaction and loyalty.

Leadership & Team Development

• Assist with supervising, coaching, and developing front-end associates.
• Support training efforts for new hires and existing team members.
• Reinforce company standards, policies, and service expectations.
• Promote employee engagement, teamwork, and accountability.
• Provide recognition and feedback to encourage strong performance.

Operational Excellence

• Monitor front-end productivity and service levels throughout the day.
• Assist with scheduling, break compliance, and labor management.
• Support execution of company programs, promotions, and operational initiatives.
• Ensure front-end areas remain clean, organized, and customer-ready.
• Maintain accurate execution of cash handling and register procedures.

Compliance & Safety

• Follow and enforce company policies, procedures, and regulatory requirements.
• Support store compliance initiatives and operational audits.
• Assist in maintaining a safe working environment for employees and customers.
• Identify and address safety concerns promptly.
• Ensure adherence to food safety, sanitation, and workplace safety standards.

Financial Stewardship

• Assist with controlling front-end expenses and labor costs.
• Support cash accountability processes and shortage prevention efforts.
• Help identify opportunities to improve efficiency and reduce operational waste.
• Contribute to achieving department and store performance goals.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail, customer service, or supervisory experience preferred.
• Strong leadership, communication, and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with cash handling and customer service procedures.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 50 pounds with or without reasonable accommodation.
• Frequent bending, reaching, lifting, and twisting.
• Ability to work in a fast-paced retail environment.

Success Measures

A successful Service Operations Assistant demonstrates strong leadership, delivers outstanding customer service, supports front-end operational excellence, develops associates, maintains compliance standards, and contributes to achieving overall store performance goals.

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

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