Service Operations Coordinator

Service Operations Coordinator

Join an Employee-Owned Company Thats Built to Grow

Lemberg Electric is one of Southeastern Wisconsins leading electrical contractors, and were growing. We are currently looking for a Service Operations Coordinator to support our fast-paced Service department in Brookfield, WI. This is a great opportunity for someone who enjoys organization, customer interaction, scheduling coordination, problem-solving, and supporting a high-performing team.

As an employee-owned company, every team member has a stake in our success. We take pride in delivering exceptional service, building long-term customer relationships, and creating opportunities for employees to grow their careers. Our project portfolio includes well-known organizations and facilities such as Milwaukee Tool, Harley-Davidson, Foxconn, IKEA, the Milwaukee Art Museum, Concordia University, Deer District developments, and many others.

If you thrive in a collaborative environment where no two days are the same, wed love to hear from you. For more information, visit www.lembergelectric.com.

What Youll Do

As a Service Operations Coordinator, you will play a key role in helping the Service department run efficiently and effectively. This position supports service scheduling, dispatch coordination, customer communication, billing administration, permits, and operational support for field teams and Service Managers.

Primary Responsibilities

• Coordinate schedules and service assignments between customers, Service Managers, and field technicians
• Maintain dispatch boards and scheduling systems to support daily operations
• Answer incoming service calls and provide excellent customer support
• Prepare and process customer invoices and billing documentation
• Assist with accounts receivable follow-up and collections communication
• Enter and track change orders, permits, inspections, and related project documentation
• Coordinate bonding applications, insurance certificates, lien waivers, and qualification forms
• Support purchasing activities, purchase orders, and material returns
• Process weekly technician timesheet reporting
• Enter and maintain customer information in company software systems including BuildOps and Spectrum
• Support Service Managers with operational coordination and customer communication
• Conduct customer follow-up calls to ensure satisfaction with completed work
• Assist with continuous improvement efforts and department organization

What Were Looking For

Were looking for someone who is organized, dependable, customer-focused, and comfortable managing multiple priorities in a fast-paced environment.

Required Qualifications

• High school diploma or GED
• Minimum of 3 years of experience in administrative support, operations coordination, dispatching, accounting support, or a related role
• Strong organizational and multitasking abilities
• Strong communication and customer service skills
• Ability to prioritize work and manage competing deadlines
• Basic accounting and mathematical skills
• Proficiency with Microsoft Office and general business software systems
• Strong attention to detail and follow-through

Preferred Qualifications

• Experience in the electrical, construction, or service industry
• Experience with dispatching or service coordination
• Experience with Spectrum, BuildOps, or similar ERP/accounting software
• Familiarity with job costing, billing, or project coordination
• Associate degree in business administration, accounting, project management, or a related field

Why Join Lemberg Electric?

Company-Paid Benefits

• Medical insurance with prescription coverage
• Dental and vision insurance
• Employee Stock Ownership Plan (ESOP)
• Paid time off
• Mileage allowance
• Life and AD&D insurance
• Short-term and long-term disability coverage
• Employee Assistance Program (EAP)
• Identity theft protection subscription

Additional Benefits

• 401(k) retirement plan
• Supplemental life insurance options
• Career growth opportunities
• Supportive and team-oriented culture
• Stable, long-term employment with a growing company

Work Environment

This position is primarily office-based in Brookfield, WI and involves frequent computer use, phone communication, and coordination with internal teams and customers. Occasional job site visits may be required.

Equal Opportunity Employer

Lemberg Electric is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.