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Service Operations Coordinator

All Volusia and Flagler Heating and Air

Ormond Beach, FL

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JOB DETAILS
SKILLS
Administrative Skills, Calendar Management, Communication Skills, Customer Experience, Customer Relations, Customer Satisfaction, Dental Insurance, Detail Oriented, Documentation, GPS (Global Positioning System), HVAC, Inventory Reports, Leadership, Logistics, Maintenance - HVAC, Maintenance - Plumbing, Maintenance Services, Multitasking, Operational Support, Operations Processes, Organizational Skills, Process Improvement, Profit & Loss, Record Keeping, Regulatory Compliance, Spreadsheets, Telephone Skills, Vision Plan
LOCATION
Ormond Beach, FL
POSTED
13 days ago
Benefits:
  • 401(k) matching
  • Dental insurance
  • Paid time off
  • Vision insurance

Be the Operational Backbone of a Growing HVAC Company!


We are a fast-moving, customer-focused HVAC company proudly serving Volusia and Flagler Counties. Our reputation is built on responsiveness, professionalism, and doing things the right way — and that starts behind the scenes.


We’re looking for a highly organized, decisive, and proactive Service Operations Coordinator to take ownership of dispatch operations, parts logistics, and warranty administration. This is not an entry-level admin role. This is a mission-critical position that directly impacts technician efficiency, customer satisfaction, and company performance.


If you thrive in organized chaos, love solving logistical puzzles, and take pride in running tight operations — this role is for you!


What You’ll Own:

Dispatch & Scheduling Leadership


  • Serve as the command center for all incoming service calls
  • Schedule and dispatch technicians for maximum efficiency and profitability
  • Monitor GPS tracking to manage workflow and maintain schedule integrity
  • Proactively communicate with customers regarding arrival times and updates
  • Debrief technicians after each call and ensure accurate, detailed documentation
  • Coordinate follow-ups, parts orders, and next steps across departments
  • Schedule approved work orders and parts replacements strategically
  • Manage all dispatch-related communication with urgency and professionalism
  • Coordinate technician vehicle maintenance scheduling
  • Participate in monthly rotation of the Emergency After-Hours Line (additional compensation provided)

Parts, Inventory & Warranty Control


  • Order and track all parts and materials for service jobs
  • Ensure warranty parts are returned and processed properly
  • Submit and track warranty claims to secure vendor credits
  • Maintain accurate vendor debit/credit records
  • Register system and labor warranties
  • Maintain refrigerant documentation in compliance with regulations
  • Keep inventory records organized and up to date
Operational & Administrative Support


  • Maintain clean, organized digital and physical filing systems
  • Keep spreadsheets, reports, and calendars updated daily
  • Support leadership with reporting and special initiatives
  • Help improve processes and tighten operations

Who Thrives Here


  • 2+ years in dispatch, service coordination, or parts/warranty administration
  • Highly organized and confident multitasker
  • Strong communicator who can manage technicians and customers professionally
  • Detail-oriented with a high sense of accountability
  • Comfortable working independently and making decisions
  • Experience in HVAC, plumbing, or service industries strongly preferred

This role requires someone who doesn’t wait to be told what to do — you take ownership and make things happen!


What We Offer


  • Competitive pay based on experience
  • Health, dental & vision insurance
  • Paid holidays & vacation
  • Additional compensation for after-hours phone duty
  • Ongoing training and growth opportunities
  • A stable, locally respected company with strong leadership
  • A role where your performance truly matters

Why This Role is Different


At many companies, dispatch is treated as a support position. Here, it’s a leadership function within our service department. Your organization determines how smoothly our field team operates. Your attention to detail protects revenue. Your communication shapes customer experience. If you want a position where you can make a real impact — not just answer phones — this is it.


If you're ready to take full ownership of service operations and help drive a high-performing HVAC team, we want to hear from you!

About the Company

A

All Volusia and Flagler Heating and Air

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