Service Operations Engineer - 2-5 years" experience (Denver,CO/Shelton,CT)
I"m interested
Job Description
Sectra"s Service Operations Center is the first line of defense for our customers - and the proving ground for the next generation of technical talent at Sectra. We"re looking for a Service Operations Engineer who"s ready to jump in: someone with the confidence to own a problem from first contact to resolution, and the curiosity to keep learning the tools and platforms behind it.
As a Service Operations Engineer, you"ll provide first-line support, take ownership of services rather than just tickets, and coordinate with vendors when issues need to go beyond your desk. You"ll join a team of experts on the tools and processes we use to support our customers every day - a team that not only serves customers directly but also supports our broader portfolios by triaging incoming requests and building distributed ownership across our key operational platforms.
What you"ll do
Work with great people
Erwin Krikken
Support Engineer & Project Engineer
"The atmosphere is always good, and my colleagues are the best. I enjoy working at Sectra and I hope that this will continue in the future."
Sofia Adolfsson
UX Designer
"There is no sense of prestige at Sectra, no hierarchy. Everyone is listened to regardless of their position."
Erwin Krikken
Support Engineer & Project Engineer
"The atmosphere is always good, and my colleagues are the best. I enjoy working at Sectra and I hope that this will continue in the future."
Sofia Adolfsson
UX Designer
"There is no sense of prestige at Sectra, no hierarchy. Everyone is listened to regardless of their position."
Erwin Krikken
Support Engineer & Project Engineer
"The atmosphere is always good, and my colleagues are the best. I enjoy working at Sectra and I hope that this will continue in the future."
Sofia Adolfsson
UX Designer
"There is no sense of prestige at Sectra, no hierarchy. Everyone is listened to regardless of their position."
Erwin Krikken
Support Engineer & Project Engineer
"The atmosphere is always good, and my colleagues are the best. I enjoy working at Sectra and I hope that this will continue in the future."
Sofia Adolfsson
UX Designer
"There is no sense of prestige at Sectra, no hierarchy. Everyone is listened to regardless of their position."
Erwin Krikken
Support Engineer & Project Engineer
"The atmosphere is always good, and my colleagues are the best. I enjoy working at Sectra and I hope that this will continue in the future."
Sofia Adolfsson
UX Designer
"There is no sense of prestige at Sectra, no hierarchy. Everyone is listened to regardless of their position."
Adam Alsegård
Software Engineer
"I believe Sectra is a great company, with the possibility for personal growth."
Carl Folkesson
Software Engineer
"In every part of my work there is a problem that needs to be analyzed and resolved, and the feeling when you finally resolve that problem is one of the best feelings in the world."
Johan Carlegrim
General Manager
"For me, Sectra is a great place to work. While everyone at Sectra is highly skilled and professional, they are also easy-going and friendly."
Ahmed Aouicha
Support Engineer
"My passion is helping people, and I like the responsibility that comes with my role."
Hanna Bäcker
First Line Support and Upgrade Coord
"Our customers often call us during emergencies, and we have to solve their problems quickly. It's clear that our work has a real impact on patients" lives."
Sonia Maria
Account Manager
"Sectra is a great place to work. From the fantastic work atmosphere to the cooperation between employees, to the freedom to do our job to deliver the best solutions to the customers.""
Lindsay van Ballegooij
Account Manager
"Our customers are passionate and take part in the development of our products. Every customer visit gives me new ideas and insights which can be taken back to my colleagues.""
Zoe Varricchio
Project Manager
"Regardless of how long you have been with our organization, your ideas are always taken into consideration, and provided that they are worthwhile, they tend to be implemented."
Stephanie Dahl
Project Manager Global Search
"From day one, Sectra has felt like home for me. Working with great people, many of who I consider to be close personal friends is a luxury I do not think I will be able to find elsewhere."
Johan Uppman
Software Engineer
"My journey at Sectra started with a summer job at Sectra Communications. After that, I was hooked."
Rober Kloosterman
Support engineer
"I began working a couple of days a week as a support assistant during my studies. Combining the theory from my studies with practical, real-world experience was a great way to learn."
Skills & Requirements
Who you are
You have 2-5 years of experience in technical support, systems administration, IT, healthcare technology, or a related technical field
You act with confidence and ownership - you don"t wait to be told to pick up a problem
You"re naturally curious and enjoy learning how systems work and solving technical problems
You bring a strong willingness to learn and develop new technical skills
You have exposure to Windows and/or Linux environments, networking fundamentals, or troubleshooting concepts through work, internships, school, or personal projects
You"re comfortable using remote desktop applications to access, troubleshoot, and support systems remotely
You have proficient, hands-on experience with tools like Jira and Confluence, and are comfortable working within the Atlassian ecosystem for ticketing, documentation, and knowledge sharing
You communicate clearly and work well with both technical and non-technical individuals
You"re organized, dependable, and comfortable managing multiple priorities in a fast-moving environment
You enjoy collaborating with others and contributing to a team-oriented environment
Experience with healthcare IT, SQL, cloud technologies, DICOM, HL7, scripting, or virtualization is beneficial but not required\
Why Sectra
Contribute to technology that supports critical areas of healthcare and patient care
Get hands-on first-line ownership of real customer issues from day one - no sitting on the sidelines
Join a collaborative organization focused on learning, mentorship, and professional growth
Build a foundation for future career growth into areas such as cloud engineering, integrations, project engineering, cybersecurity, or advanced technical leadership
Work alongside experienced professionals who are invested in helping you grow and succeed
Compensation and benefits
Salary range: $70,000-$95,000, based on experience and qualifications
Comprehensive medical, dental, and vision coverage
Generous paid time off and paid parental leave
Retirement plan with company match
Ongoing learning and professional development opportunities
Collaborative and supportive team environment
Equal Opportunity Employer
Sectra is proud to be an equal opportunity employer and is committed to creating an inclusive workplace for all employees and applicants.
Great Place to Work
Making a difference
Great colleagues
Personal development
Innovation & technology
Global environment
Working close to customers
Göra skillnad
Personlig utveckling
Global miljö
Grymma kollegor
Innovation och teknologi
Kundfokus
Gør en forskel
Personlig udvikling
Globalt miljø
Fantastiske kollegaer
Innovation & Teknologi
Arbejde tæt på kunderne
Je maakt écht verschil
Persoonlijke ontwikkeling
Duurzaamheid
Leuke collega's
Innovatie & Technologie
Werk samen met medische professionals
Gjøre en forskjell
Personlig utvikling
Globalt miljø
Fantastiske kollegaer
Innovasjon og teknologi
Arbeide nær kunder
About the company
Sectra develops and sells cutting-edge solutions for medical IT and cybersecurity. We help hospitals and those who are training future healthcare personnel to improve their efficiency so that patients can receive better care. We also support and help defense, authorities, and critical social functions to secure their communication against eavesdropping and protect their systems against unauthorized access. This is how we create conditions for a healthier and safer society.
One thing that identifies us at Sectra is our customer obsession- our ability and willingness to understand, create value for and stand up for our customers. This shared priority is at the core of our culture. Our customers describe this as having the knowledge to meet expectations, the passion to exceed them. As we hire for attitude and ability - train for skill, we happily expand your knowledge, if you bring the passion and willingness to learn.
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Sectra
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