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Service Operations Lead

Graham Personnel Services

Graham, NC

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JOB DETAILS
SALARY
$70,000–$85,000 Per Year
SKILLS
Analysis Skills, Auditing, Business Growth, Business Operations, Business Support, Communication Skills, Cost Analysis, Cost Reporting, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Data Quality, Detail Oriented, Information Technology/Systems Audit, Interpersonal Skills, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, On Site Support, Operational Support, Operations, Operations Management, Order Management, Organizational Skills, Performance Analysis, Performance Metrics, Problem Solving Skills, Process Improvement, Profit & Loss, Profit & Loss Analysis, Schedule Development, Service Delivery, Team Player, Technical Operations
LOCATION
Graham, NC
POSTED
7 days ago
 
Service Operations Coordinator – Technical Service Center
Graham, NC
Hours: Monday-Friday 8:00am-5:00pm
Salary: 70,000-85,000 (Direct Hire) 

Position Overview

We are seeking a driven and detail-oriented Service Operations Coordinator to support and lead day-to-day operations within our Technical Service Center. In this role, you will play a key part in ensuring seamless service delivery, operational efficiency, and exceptional customer experience across our territory.

As you grow into the role, you will develop deep expertise in high-purity water systems and become instrumental in supporting business growth while maintaining a strong focus on quality, profitability, and customer satisfaction. This is a highly visible role that bridges customers, field technicians, and internal teams to keep operations running smoothly and effectively.

What You’ll Do
  • Lead and coordinate daily operations for the Technical Service Center
  • Serve as primary point of contact for customer communication and service coordination
  • Manage service scheduling and dispatch support
  • Oversee agreement renewals and ongoing customer contract support
  • Prepare and process quotes for service projects, parts, and non-parts requests
  • Conduct system audits and ensure accurate CRM data integrity
  • Manage work orders from initiation through completion
  • Act as the key liaison between customers, field technicians, and internal departments
  • Foster a collaborative and team-oriented work environment through strong communication and relationship-building
  • Track performance metrics and generate profitability and cost analysis reports for services and projects
What You Bring
  • 5+ years of experience in operations, service coordination, or business operations management
  • Proven ability to improve processes, manage workflows, and support team performance
  • Strong customer service mindset with excellent communication and interpersonal skills
  • Analytical thinker with strong problem-solving abilities and attention to detail
  • Experience working with CRM systems and Microsoft Office Suite (Excel, Outlook, Word)
  • Ability to balance multiple priorities in a fast-paced, service-driven environment
What We Offer
  • Competitive base salary
  • Comprehensive benefits package including Medical, Dental, Vision, Life Insurance, and Health Savings Account with company contributions
  • 401(k) plan with $1 for $1 match up to 4%
  • 9 paid company holidays
  • Generous paid time off that increases with tenure
  • Tuition and education assistance
  • Employee referral bonus program
  • Continuous training and professional development led by internal and external industry experts
#DHIR26

About the Company

G

Graham Personnel Services

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