Service Operations Manager

Fred's Plumbing and Heating is seeking a full-time Service Operations Manager to join our team in Champaign, IL. This management role offers a structured weekday schedule and the opportunity to oversee service operations across multiple trades. If you're ready to take the next step in your career and lead a high-performing team, apply today!

Pay: $30 to $35 per hour, plus bonuses and spiffs based on performance

Benefits:

• Health insurance
• 1 week of paid vacation (2 weeks after 1 year)
• Paid holidays
• 2 sick days
• Paid training
• Retirement options
• Fully stocked snack bar

ABOUT THIS ROLE

This full-time management position includes a predictable schedule designed for work-life balance:

• Monday-Thursday: 7 AM – 4 PM
• Friday: 7 AM – 11 AM

As our Service Operations Manager, you'll oversee operations, field supervision, training, and relationship management. Your responsibilities include monitoring service call margins, resolving callback issues, and efficiently handling warranty claims. You'll spend time in the field supporting technicians, addressing technical challenges, and ensuring quality standards are met. Providing hands-on training and prioritizing safety, you'll be the first point of escalation for employee concerns while maintaining team morale. Focused on excellent customer service, you'll ensure effective communication and timely problem resolution, leading and inspiring both the team and our customers.

OUR COMPANY

For over 40 years, our family-owned business has served the Champaign area with reliable service. We offer installation, repair, and maintenance for a variety of systems, from electrical panels to heating and cooling equipment. No job is too small or too large for our experienced team!

We believe that satisfied customers come from happy employees. That's why we create a fun, positive work environment and show our appreciation with a well-stocked snack bar and great benefits. Join us and see what makes our team special!

WHAT WE'RE LOOKING FOR IN A SERVICE OPERATIONS MANAGER

Our company is searching for someone who can meet the following qualifications:

• 5+ years of HVAC service experience AND 2+ years in a leadership or supervisory role
• Strong technical knowledge of residential and/or commercial HVAC systems
• Ability to manage both field operations and administrative responsibilities
• Strong organizational, leadership, and communication skills
• Ability to analyze financial and performance data to improve profitability

Having an active plumbing license and/or EPA certification is preferred but not required for this management position.

Ready to take the next step in your career? Apply to Fred's Plumbing and Heating today! Our quick and mobile-friendly initial application process makes it easy to get started. Join us and help lead a team that delivers exceptional results every day!