Position ScopeAs a Service Operations Manager for the FläktGroup team you will mentor coach and lead a diverse group of service technicians through the commissioning warranty and aftermarket service of large-scale commercial and industrial projects. You will support a variety of complex projects requiring strong knowledge of various air and liquid equipment in mission critical environments. You must possess strong project management skills to ensure site support is balanced to optimize project schedule and cost. You will provide service advice guidance and share technical expertise with end users commissioningservice teams and sales representatives.Position Key AttributesDemonstrates a strong commitment to safety by working safely and holding self and team members accountable in support of our Safety core value.Operates with integrity communicates clearly and treats customers and colleagues with respect.Takes ownership of customer needs and challenges delivering reliable high-quality results.Collaborates effectively across teams to ensure seamless execution.Embraces a continuous improvement mindset actively seeking ways to enhance service delivery and operational performance.Acts with a long-term service-first mindset-doing the right thing even when difficult to build trust and strengthen the organization for the future.Supervise train and mentor the team through goal setting performance monitoring employee review meetings and scheduling of formal training.Optimize service technician schedules by balancing competencies and experience with project requirements to improve efficiency and execution.Assist and support diagnostics and repair of site controls hardware including controllers relays measurement devices actuators and associated equipment with mechanical and electrical device systems.Review work orders blueprints schematic diagrams and related materials to determine tasks to be performed in commissioning or rework activities. Demonstrate experience in managing challenging jobs with the objective of mitigating the impact on customers buildingexperience while also minimizing the financial burden on the company. This requires working with multiple entities on a job - building owners general and mechanical contractors engineers and associated servicing contractors.Build synergies with engineering and manufacturing teams to resolve complex design problems with fielded systems.Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor.Advise leadership regarding customer satisfaction product performance and suggestions for product improvements.Position ResponsibilitiesSupervise train and mentor the team through goal setting performance monitoring employee review meetings and scheduling of formal training.Optimize service technician schedules by balancing competencies and experience with project requirements to improve efficiency and execution.Assist and support diagnostics and repair of site controls hardware including controllers relays measurement devices actuators and associated equipment with mechanical and electrical device systems.Review work orders blueprints schematic diagrams and related materials to determine tasks to be performed in commissioning or rework activities. Demonstrate experience in managing challenging jobs with the objective of mitigating the impact on customers buildingexperience while also minimizing the financial burden on the company. This requires working with multiple entities on a job - building owners general and mechanical contractors engineers and associated servicing contractors.Build synergies with engineering and manufacturing teams to resolve complex design problems with fielded systems.Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor.Advise leadership regarding customer satisfaction product performance and suggestions for product improvements.Position Qualifications RequirementsMinimum of a technical associate degree with two years of field experience or four years of equivalent related field experience in HVAC building automation or technical environment. Demonstrated knowledge of critical infrastructure automatic controls building automation systems or other building subsystems.5 years of experience supervising teamsExperience with Microsoft Office Ability to travel up to 30 of the time to various job sites or factories for various equipment related work. Superior analytical skills and attention to detailAbility to read and interpret blueprints plans and manualsAbility to support multiple teams across various complex projects.Excellent customer service skills with desire to exceed internal and external customer expectations.Ability to work independently or drive results across teams in a timely manner.PreferredProven project management skills that demonstrate the ability to lead initiatives and manage team outputs under tight deadlines.Strong administrational experience in Microsoft Excel Word and PowerPoint with the ability to present in a professional manner to clients and internal teams.Bachelors degree with four years of field experience or six years of equivalent related field experience in HVAC or building automation.Customer-centric mindset with a passion for helping customers succeed.FläktGroup a Samsung company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other characteristic protected by applicable law.FläktGroup offers a competitive benefits package that may include paid time off short-term disability 401k medical dental and vision coverage life insurance tuition assistance and more. Additional details will be provided by Human Resources during the hiring process.Apply with your resume by