Commercial HVAC Service Operations Manager
Job Type: Full-Time (In-office)
Location: Cranford, NJ
Schedule: Monday – Friday, 7:30 AM – 4:30 PM
Compensation: $90,000 – $125,000 annually (Salaried) + Performance-based bonus
Benefits: Health, Dental, Vision, 401K, PTO
Position Overview
We are seeking an experienced Commercial HVAC Service Operations Manager to lead our service department. The ideal candidate must have a strong commercial or industrial HVAC background and exceptional communication skills. You will be responsible for supervising field teams, building strong customer relationships, and managing vendor interactions to ensure efficient, high-quality service.
Minimum Qualifications
- 10+ years of experience in the commercial/industrial HVAC industry.
- 3+ years of experience in a management or supervisory role.
- Exceptional leadership, customer service, and vendor management skills.
Key Responsibilities
Team Leadership & Daily Operations
- Manage, train, and support service technicians, dispatchers, and administrative staff.
- Oversee scheduling, dispatching, and workload distribution to ensure safe, on-time job completion.
- On-Call: Participate in a manager on-call rotation (one week/month) to handle emergency dispatching.
Customer Relations & Strategic Growth
- Act as the primary contact for escalated concerns and conduct site visits to build client relationships.
- Assist with service quotes, proposals, and recommendations for repairs or upgrades.
- Collaborate with management to identify growth opportunities and track contract renewals.
Financial & Resource Management
- Approve invoices, timesheets, and purchase orders, ensuring accurate billing and cost control.
- Submit completed jobs to invoicing within two (2) business days and follow up on warranty credits.
- Oversee inventory (tools, vehicles, truck stock) and coordinate with vendors for the best pricing.
Technical Quality, Safety & Compliance
- Provide technical troubleshooting support for complex HVAC issues and review job closeouts.
- Enforce OSHA safety policies, conduct quarterly safety meetings, and ensure code compliance.
- Track KPIs, maintain accurate service records, and oversee preventive maintenance schedules.