Service Operations Manager

Service Operations Manager

About the Role

Location

United States of America

Michigan

Garden

Company

Siemens Gamesa Renewable Energy, LLC

Organization

Wind Power

Business Unit

Onshore

Full / Part time

Full-time

Experience Level

Manager / Team Leader

A Snapshot of Your Day

A snapshot of your day in this role includes overseeing service operations across multiple wind farm sites while ensuring crews are properly staffed and projects stay on track. You review and approve employee hours, PTO, and R&R schedules to maintain operational coverage, while also leading internal and external recruiting, hiring, onboarding, and personnel functions for service teams. Throughout the day, you support performance planning by setting goals, coaching employees, and team success, while monitoring key performance indicators related to productivity, staffing, safety, and operational performance. You also conduct regularly scheduled safety checks and compliance reviews to ensure all teams are operating safely and in alignment with company and regulatory standards.

How You'll Make an Impact

Oversee service operations for Garden, Fairbanks and Big Turtle I/II Wind farms, with other duties as assigned.

Review and approve employee hours, PTO, and R&R for optimal staffing.

Lead internal and external recruiting, hiring, and personnel functions.

Conduct performance planning and goal setting to drive team success.

Monitor and review Key Performance Indicators (KPIs) for service operations.

Conduct regular safety & quality checks to ensure compliance.

What You Bring

Proven experience in service operations management or a related field with a strong technical background.

Strong leadership skills with the ability to motivate and develop a team.

Excellent organizational skills with a focus on operational strategies.

Proficient in analyzing financial data and KPIs for performance improvement.

Strong communication skills for effective engagement with customers and team members.

Must hold a valid Driver's License and be legally authorized to work in the United States

Qualified applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

About the Team

If selected for the position, you will be joining the Midwest service portfolio which has wind farm locations in Michigan, Illinois and Indiana. Specifically, this position consists of 21 SG3X turbines at Fairbanks, 14 G9X turbines at Garden and 24 SG2X turbines at Big Turtle I/II. It will be challenging and provide upward growth potential. You will be working closely with the with your staff of full time SGRE technicians and 3rd party contractor technicians to complete maintenance cycles on-time, keep contractual availability and grow a talented team of wind farm technicians. You will be supported by a team of admin, planners, technical project specialists and your portfolio manager. This position will give the new Service Operations Manager the ability to build these wind farms with competent and knowledgeable technicians and focus efforts on customer relations, operational KPI's and a positive team first mentality.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

Career growth and development opportunities

Supportive work culture

Company paid Health and wellness benefits

Paid Time Off and paid holidays

401K savings plan with company match

Family building benefits

[Regional Statements]

https://jobs.siemens-energy.com/jobs

Equal Employment Opportunity Statement

Siemens Energy and Siemens Gamesa Renewable Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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