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Service Operations Manager

Hertz

Mountain View, California

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JOB DETAILS
SALARY
$90,000
SKILLS
ASE, Amusement Parks, Automotive Automation, Automotive Engineering, Automotive Industry, Automotive Management, Automotive Repair and Maintenance, Automotive Technology, Business Performance Management, Communication Skills, Continuous Improvement, Corporate Policies, Corrective Action, Cross-Functional, Dental Insurance, Driver's License, Electrical Engineering, Establish Priorities, Leadership, Leading Edge Technology, Machine Tool, Maintain Compliance, Maintenance Services, Materials Management, OEM (Original Equipment Manufacturer), Operational Audit, Operations Management, Operations Planning, Organizational Skills, People Management, Performance Metrics, Performance Reviews, Preventative Maintenance, Problem Solving Skills, Process Improvement, Property Maintenance, Quality Control, Regulations, Reimbursement, Rentals, Root Cause Analysis, Safety Compliance, Safety/Work Safety, Supply Chain, System Operations, Team Lead/Manager, Technical Operations, Technical Support, Training Tools, Vehicle Fleets, Vendor/Supplier Planning, Vendor/Supplier Relations, Vision Plan
LOCATION
Mountain View, California
POSTED
1 day ago
A Day in Life: 
The Service Operations Manager leads all maintenance and technical operations for Oro Mobility's autonomous vehicle fleet. This role is responsible for ensuring vehicles are maintained to Uber Fleet Operations Standards and OEM technical specifications, maximizing vehicle availability, uptime, and trip readiness across a 24/7 operation. 

Reporting to the Market Manager (General Manager), this position leads a team of service supervisors, technicians, parts staff, and shop operations personnel. The role requires deep automotive and EV technical expertise, strong people leadership, and the ability to operate a high performance maintenance organization supporting cutting edge autonomous vehicle technology. This is a critical role ensuring fleet reliability and operational success. 

What You'll Do: 
  • Lead all technical operations including preventive maintenance, diagnostics, repairs, and parts management for an autonomous EV fleet. 
  • Manage and develop, Service Operations Supervisors, Technicians (L2/L3), Parts Manager, and Materials Coordinators supporting 24/7 coverage. 
  • Ensure maintenance execution meets Uber Fleet Operations Standards for vehicle availability, uptime, quality, and safety. 
  • Oversee preventive maintenance schedules, work order prioritization, repair turnaround times, and quality control processes. 
  • Partner with Nuro, Lucid, and OEM technical teams on escalations, diagnostics, training, tooling, and technical support. 
  • Own parts inventory strategy, vendor relationships, and supply chain coordination through the Parts Manager. 
  • Drive continuous improvement in maintenance efficiency, first time fix rates, mean time to repair (MTTR), and cost per repair. 
  • Ensure all technicians are trained, certified, and maintain compliance with Uber Fleet Ops Standards and OEM technical requirements. 
  • Manage maintenance tooling, equipment, diagnostic systems, shop infrastructure, and facility readiness. 
  • Ensure compliance with all safety, environmental, regulatory, and quality requirements. 
  • Lead root cause analysis, corrective action planning, and technical issue resolution for recurring problems. 
  • Support launch readiness activities, scaling plans, and operational performance reviews. 
 
What We're Looking For: 
  • 7+ years of experience in automotive service management, fleet maintenance, or technical operations; experience with electric vehicles or autonomous vehicle systems strongly preferred. 
  • 3+ years of people management experience leading technicians, supervisors, and technical operations in a high volume or 24/7 environment. 
  • ASE Master Technician certification or equivalent technical credentials preferred. 
  • Bachelor's degree in Automotive Technology, Engineering, Business, or related field preferred (or equivalent experience). 
  • Deep technical knowledge of automotive diagnostics, electrical systems, EV powertrains, ADAS, sensors, and vehicle networks. 
  • Proven ability to manage complex maintenance operations, technical partnerships, and cross functional collaboration. 
  • Strong understanding of maintenance KPIs, quality systems, and operational performance management. 
  • Excellent leadership, communication, problem solving, and decision making skills. 
  • Ability to work in fast paced, evolving, and highly technical environments. 
  • Ability to work flexible hours, including evenings and weekends as needed to support 24/7 operations. 
  • Valid California driver's license required. 
 
What You'll Get: 
  • The starting salary range for this role is $90,000–$120,000 annually, commensurate with experience. 
  • Reimbursement for Travel Expenses (as applicable, per Company policy guidelines) 
  • Paid Time Off / Vacation / Paid observed Holidays (Accruals start at 1.25 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays) 
  • Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to: 
  • Up to 40% off the base rate of any standard Hertz Rental. 
  • Medical, Dental & Vision plan options. 
  • Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you). 
  • Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute. 
  • Paid Parental Leave & Adoption Assistance. 
  • Employee Assistance Program for employees & family. 
  • Educational Reimbursement & Discounts. 
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness. 
  • Perks & Discounts - Theme Park Tickets, Gym Discounts & more.


About the Company

H

Hertz

Hertz is the largest worldwide airport general use car rental brand, operating from approximately 10,090 corporate and licensee locations in approximately 145 countries. Our Dollar and Thrifty brands have approximately 1,400 corporate and franchise locations in approximately 75 countries. Hertz is the number one airport car rental brand in the U.S. and at 130 major airports in Europe. Hertz is an inaugural member of Travel + Leisure's World's Best Awards Hall of Fame and was recently named, for the thirteenth time, by the magazine's readers as the Best Car Rental Agency. Hertz was also voted the Best Overall Car Rental Company in Zagat's 2013/14 U.S. Car Rental Survey, earning top honors in 14 additional categories, and the Company swept the global awards for Best Rewards Program and Best Overall Benefits from FlyerTalk.com. Product and service initiatives such as Hertz Gold Plus Rewards, NeverLost®, and unique cars and SUVs offered through the Company's Adrenaline, Prestige, Green Traveler, and Dream Car Collections, also set Hertz apart from the competition. Additionally, Hertz owns the vehicle leasing and fleet management leader Donlen Corporation and operates the Hertz 24/7TM hourly car rental business. The Company also owns a leading North American equipment rental business, Hertz Equipment Rental Corporation, which includes Hertz Entertainment Services. More information about the Company can be found at www.abouthertz.com.


Learn more about Hertz by visiting www.hertz.com


Hertz is an Equal Opportunity Employer.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Travel, Transportation and Tourism
FOUNDED
1918
WEBSITE
http://www.hertz.com

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