Service Operations Manager

Southeastern Equipment Company

Central Ohio, Ohio

JOB DETAILS
SALARY
$110,000–$140,000 Per Year
LOCATION
Central Ohio, Ohio
POSTED
7 days ago

Service Operations Manager (Field-Focused Leadership Role)

Southeastern Equipment Company | Central Ohio (Field-Based, 50–60% Travel)

This is not a desk job.
This is a field execution leadership role for someone who knows how to turn strategy into results.

At Southeastern Equipment, we’re looking for a Service Operations Manager who can step into our branches, work alongside our teams, and drive real performance improvement across the business.

If you’ve ever been frustrated by “corporate strategy” that never makes it to the field—this role is the opposite.


What You’ll Actually Do

You will be the execution engine behind our service strategy.

  • Turn high-level service strategy into clear, actionable playbooks
  • Work directly with Regional Operations Managers and branch teams to drive adoption
  • Identify performance gaps and push corrective action with urgency
  • Be in the field—coaching, solving problems, and removing friction in real time
  • Create visibility through KPIs that actually change behavior—not just report it

This role is measured by:

  • Speed of execution
  • Field adoption
  • Tangible performance improvement

What You’ll Own

  • Service revenue growth (labor, mileage, misc.)
  • Department profitability
  • Technician productivity & efficiency
  • Training adoption and certification progress
  • Standardization of service processes across all branches

Where You’ll Make an Impact

You’ll directly influence how our service business runs by improving:

  • Work order execution
  • Parts capture on jobs
  • Technician scheduling & dispatch
  • Estimate turnaround speed
  • Shop throughput and customer turnaround time

You’ll also partner cross-functionally with Parts, Sales, HR, and Finance to eliminate barriers to performance.


What This Role Requires

  • Proven experience in service operations or field execution
  • Ability to drive results across multiple locations
  • Comfortable leading through influence (not direct authority)
  • Strong operational instincts—you can quickly spot what’s broken and fix it
  • High urgency, high accountability, and strong follow-through

What Success Looks Like

  • Service initiatives are implemented quickly and consistently
  • Branch teams know exactly how to execute
  • Productivity, efficiency, and profitability improve measurably
  • Field teams see you as a partner—not corporate overhead

Compensation & Benefits

  • Base Salary: $110,000 – $140,000 annually
  • Additional benefits include comprehensive health coverage, retirement plans, and paid time off

Why This Role Is Different

Most roles talk about strategy.
This one is about execution in the field.

You’ll have visibility, influence, and the ability to directly impact performance across the entire organization.


Our Culture

We operate with a clear mission: Help our customers win.

We value people who are:

  • Driven (Hustle)
  • Thoughtful in execution
  • Passionate about results
  • Customer-focused in every decision

Role Details

  • Reports to: Director of Product Support
  • Travel: 50–60% (field engagement expected)
  • Direct Reports: Warranty Manager, Service Operations Leader
  • Location: Central Ohio (with heavy field presence)

About the Company

S

Southeastern Equipment Company

Southeastern Equipment stands behind the equipment we carry and the customers we serve. At Southeastern, you’re not only getting top performing equipment, you’re getting quality and trusted support. We’re here to make your equipment experience a great one.

Southeastern offers new, used, and rental equipment for each industry with full in-shop and field technician service and a dedicated parts department.

Experienced Manufacturers

Southeastern carefully selects dependable and experienced equipment manufacturers. Each manufacturer excels in delivering parts on time and providing outstanding warranty support. A wide range of trusted manufacturers are available to ensure the right product is available and each customer receives uninterrupted support.

Case, Southeastern’s primary vendor, is a world-class construction equipment manufacturer and trusted partner for over 50 years. Case has received numerous performance awards and leads the industry with their innovative products.

Factory Trained Technicians

Southeastern’s factory trained technicians understand that your equipment’s operation is key to your success. Our technicians have a wide range of experience and are always prepared with a fleet of service trucks. At your job site or in our facility, Southeastern’s factory trained technicians use advanced diagnostic and repair tools to provide the fastest turnaround.

On Hand and Specialized Parts

Southeastern has an extensive inventory of parts to efficiently support our service team. This on hand inventory allows service technicians to quickly diagnose and repair your equipment. Dedicated parts personnel are available at each location to help you find the part you need – even for older, specialized equipment.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Manufacturing - Other
FOUNDED
1957
WEBSITE
http://southeasternequip.com/