Service Operations Supervisor - GA - On Site

Physical Demands:

• Sedentary Work: Primarily involves sitting for extended periods while working at a desk or computer.
• Manual Dexterity: Frequent use of hands and fingers to operate a keyboard, mouse, calculator, printers, and other standard office equipment.
• Mobility: Occasional movement within the office to retrieve documents, access equipment, or collaborate with team members.
• Visual Acuity: Ability to review payroll data, system screens, and written documentation accurately, with reasonable accommodation as needed.
• Lifting & Carrying: Minimal physical effort required; may include handling files or light office materials.

Mental Demands:

• Focus & Accuracy: Sustained concentration required to process payroll, review data, and ensure accuracy across multiple client accounts.
• Decision Making: Ability to make routine decisions using established policies, procedures, and guidelines.
• Attention to Detail: Consistently high level of accuracy needed when entering, reviewing, and validating payroll and HRIS information.
• Problem-Solving: Ability to identify errors, discrepancies, or system issues and take corrective action or escalate appropriately.
• Multitasking: Manage multiple client requests, payroll deadlines, and administrative tasks in a fast-paced environment.
• Stress Tolerance: Ability to remain calm and professional when working under deadlines or addressing client concerns.

Communication Demands:

• Verbal Communication: Regular interaction with clients and internal teams to provide updates, resolve issues, and explain processes clearly.
• Written Communication: Ability to prepare clear and concise emails, notes, and documentation related to payroll, HRIS, and service requests.
• Interpersonal Skills: Ability to build positive working relationships and communicate professionally with individuals at varying levels of technical understanding.
• Virtual Communication: Regular use of video conferencing, phone systems, and digital collaboration tools to engage clients and internal teams.
• Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity.

Environmental Conditions

This position is performed in a professional office environment and requires regular use of computers and standard office equipment. The work setting is climate controlled with typical office lighting and low to moderate noise levels. The role involves extended periods of screen time, in person collaboration and meetings, and minimal exposure to physical hazards.

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

This document does not create an employment contract, implied or otherwise, other than an at will employment relationship.

This position is eligible for the following benefits:

• Health Insurance: Medical, dental, and vision coverage
• Retirement Plan: 401(k) with company match
• Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
• Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.