Service Ops Asst. Manager

The Service Operations Assistant Manager is first and foremost responsible for guest relations and satisfaction. They assume total store responsibility in Store Director, Assistant Store Director, Grocery Manger, and Service Operations Manager's absence. They serve as Controller of cash and returned checks and is responsible for assisting the Service Operations Manager in achieving front-end productivity goals while helping to maintain superior guest service and satisfaction.

Key Responsibilities:

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
• Assists with hiring, training, scheduling, performance management (to include discipline, separations, etc.) and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks in non-floral stores, checkers and sackers; Coordinates scheduling with the Grocery Manager
• Assists with the management of all Service Counter functions
• Assists with the initial interview for all departments and new team member orientations, including initial and ongoing team member paperwork (including proper documentation when appropriate)
• Assists with supervising and ensuring proper checking and bagging techniques are being used
• Assists with ensuring proper bookkeeping procedures are implemented
• Assists with ordering supplies for front-end maintenance of store. Coordinates needs with Grocery Manager
• Assists with performance evaluations and coaching sessions of all team members within department and completion in a timely manner
• Assists with general store information to the Spirit and Spirit Too publications in stores with no HR Site Support Representative.
• Assists with general public relations and "Spirit" initiatives within the store in stores with no HR Site Support Representative.
• Assists with all payroll and accounting procedures and their implementation in stores with no HR Site Support Representative.
• Assists with delegating and assigning trainers as necessary
• Responsible for cleanliness and appearance of entire front-end, including check stands, floors, exterior front of store, parking lot, etc.
• In stores without a HR Site Support Representative, assists the Service Ops Manager with serving as the designated human resource manager to handle the hiring, training and orientation objectives
• Responsible for safeguarding, controlling and monitoring all store assets, ensuring policies and procedures are implemented for control of assets
• Assists with overall guest and team member safety
• Greets and speaks politely with every customer on premises
• Performs other duties as requested or required by management

Key Requirements:

• Must be 18 years of age or older

• High School Diploma or equivalent

• Required to work 40 hours per week. This will involve multiple opening, closing and day shifts depending on the store needs

• Must maintain Certified Food Safety Manager certification

• Minimum of one year store experience

• Must be able to lift up to 50 lbs. and stand for long periods of time (up to 6 hours)

• Perform all other physical aspects of the job including bending, squatting, lifting, climbing, and walking

• Ability to function as a team member and get along with others

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.