Service Parts Associate - Level II

Our Client, a Global Power Technology Leader company, is looking for a Service Parts Associate - Level II for their El Cajon, CA location.

Responsibilities:

• Complies with Health, Safety, and Environmental standards, policies, procedures, and regulations.
• Uses appropriate personal protective equipment.
• Carries out customer parts counter duties under moderate supervision including receiving partscalls, greeting and assisting walk-in customers, completing all paperwork and processing it accordingly, handling cash, check, and credit card transactions.
• Maintains a favorable relationship with internal and external customers by addressing their needs and issues in a timely manner. Escalates customer issues to more senior parts personnel or
• supervisor when needed.
• Maintains a neat and clean appearance in the customer parts area and parts warehouse.
• Supports other parts personnel in sourcing and locating complex parts requests or finding alternatives under moderate or direct supervision.
• Utilizes various systems, catalogs, other resources, and collaborate with technicians to identify and procure the parts in the most cost and time efficient manner.
• Ability to identify and act on opportunities with customers to upsell supporting products and services, as appropriate.
• Perform other duties under moderate supervision that may include managing stock levels, shipping and receiving parts, warehouse activities, inventory management related tasks, core processing, or other parts-related duties as assigned by management.

Requirements:

• Competencies:
• Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to
• customer requirements
• Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and
• timely order processing and query resolution.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Ensures accountability - Holding self and others accountable to meet commitments.
• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Warehouse Inventory Control - Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations.
• Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
• Interpersonal savvy - Relating openly and comfortably with diverse groups of people.
• Education, licenses, certifications:
• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• Proficiency in Microsoft applications, generating reports, and advanced level computer skills.
• Experience:
• Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities