Service Parts Associate

Job Summary:

Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision.

We are looking for a talented Service Parts Associate to join our Distribution business in North Las Vegas, NV.

100% Onsite

Will make an impact in the following ways:

• Support customers, technicians, and internal teams by sourcing and securing required parts and supplies
• Perform parts counter duties including answering calls, assisting walk-in customers, and processing orders and transactions
• Handle order processing, invoicing, cash/credit transactions, and maintain accurate documentation
• Support shipping, receiving, inventory control, and warehouse operations as needed
• Utilize systems, catalogs, and tools to identify and source parts efficiently
• Maintain strong customer relationships by responding to inquiries and resolving issues in a timely manner
• Ensure compliance with Health, Safety & Environmental policies and maintain a clean, organized work environment
• Identify opportunities to upsell related parts and services when appropriate
• Support continuous improvement efforts within the parts and distribution function

In order to be successful in this role you will need the following:

• Some experience in parts, warehouse, automotive, logistics, or customer service environments preferred
• Strong customer service, communication, and interpersonal skills
• Ability to work in a fast-paced, high-volume environment with strong attention to detail
• Proficiency with Microsoft Office and ability to quickly learn ERP or inventory management systems
• Experience with order processing, inventory management, or parts sourcing is an asset
• Ability to collaborate effectively with technicians, customers, and internal teams
• Flexibility to support both counter operations and warehouse functions as needed

Job Summary:

We are looking for a talented onsite Service Parts Associate to join our team in Las Vegas, NV

100% Onsite

Key Responsibilities:

• Support customers, technicians, and internal teams by sourcing and securing required parts and supplies

• Assist with shipping, receiving, inventory control, and general warehouse functions

• Manage parts counter operations, including phone inquiries, walk-in requests, and order processing

• Accurately process transactions, including cash, credit, and invoicing

• Build and maintain strong relationships with internal and external customers by responding to needs promptly and effectively

• Identify and source parts using internal systems, catalogs, and collaboration with technicians

• Maintain a clean, organized, and safe parts counter and warehouse environment

• Provide guidance and support to less experienced team members as needed

• Identify opportunities to promote additional parts and related services to customers

• Participate in continuous improvement efforts within the parts department

• Ensure compliance with all health, safety, and environmental policies and standards

Competencies:

• Experience in parts, warehouse, automotive, or customer service environments preferred

• Strong customer service and effective communication skills

• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail

• Proficient with computer systems and able to quickly learn new tools (ERP, Salesforce,Windchill, Quickserve parts catalogs, etc.)

• Experience with order processing, inventory management, or parts sourcing

• Demonstrated ability to collaborate effectively with internal teams and external customers

• PM Group

• PMR Group

• Project Team

• Sales Team

• Flexible and willing to support both counter sales operations and shipping/receiving activities as needed

• Bilingual (prefered)

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Proficiency in Microsoft applications, generating reports, and advanced level computer skills.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

• Intermediate industry-related experience required in parts, service, or warehouse operations

• 3-5 years of warehouse experience preferred

• Experience with purchasing and sourcing parts

• Strong ability to identify and procure parts efficiently

• Previous experience in automotive or heavy-duty parts sales, or a related mechanical field, is highly preferred

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

Min Salary $23.47

Max Salary $35.19

ReqID 2431141

Relocation Package Yes

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.