Service Parts Tech I

Cumberland Farms Inc

Westborough, MA

JOB DETAILS
SALARY
$18.39–$24.52 Per Hour
SKILLS
Beverages, Communication Skills, Construction, Customer Support/Service, Delivery Driving, Employee Assistance Plan, Equipment Maintenance/Repair, Food Services, Inventory Cycle Counts, Inventory Management, Lift/Move 50 Pounds, OEM (Original Equipment Manufacturer), On Site Support, Order Delivery, Order Picking/Packing, Order Processing, Physical Inventory, Retail Management, Systems Administration/Management, Training Program, Transportation Routing, Tuition Reimbursement, Warehousing
LOCATION
Westborough, MA
POSTED
30+ days ago

Job Description

Cumberland Farms is a member of the EG America family of brands. EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming Americas #1 one-stop destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

What We Offer:

  • Competitive Wages
  • Work today, get paid tomorrow through our earned wage access program*
  • Paid Time Off
  • Medical/Health/Dental Coverage
  • 401K with Company Match
  • Team Member Discounts
  • Tuition Reimbursement
  • Employee Assistance Program
  • Health Savings Account
  • Company Spirit Days
  • Employee recognition and awards
  • And much more!

Position Summary: Processes orders for service parts & equipment and maintains stock levels on field technicians service trucks. "Customers" include Store Managers, Field Technicians, and Shop Technicians. Provides excellent customer service by using parts knowledge to advise alternatives & ensure order accuracy, as well as providing proactive order status updates. Coordinates parts delivery driver routes to optimize deliveries.

Responsibilities:

  • Receive, interprets, and process orders for parts, supplies, and equipment
  • Determines parts sourcing (internal/supplier) and most efficient delivery method
  • Communicates with customer regarding status and notifies upon delivery
  • Proactively restocks trucks, reviews allocations to ensure stock levels are maintained
  • Coordinates delivery driver routes
  • Receives, unpacks, and restocks items in parts warehouse. Packs and ships parts orders.
  • Performs Cycle and Physical Inventory counts

Working Relationships:

  • Internal: Service Manager, Store Managers, Field and Shop Technicians, Delivery Driver, OEM Equipment manufacturers, Supply Vendors, Construction personnel

Requirements:

  • Minimum Education: a high school diploma or its equivalent
  • Preferred Education: Applicable trade School or Training program. Manufacturers equipment certifications
  • Minimum Experience: 2-4 years service parts experience, including usage of computer inventory management system
  • Preferred Experience: 4+ years experience Field Service Parts, experience in hot/cold beverage and kitchen equipment
  • Licenses/Certifications: Required

Courses and Training Programs (if Applicable)

Soft Skills:

  • Customer service and communication skills; verbal and written

Hours & Conditions:

  • 9:30am - 6:00pm M-F
  • Warehouse Conditions
  • Driving Requirement: May occasionally assist with deliveries, must be approved to operate company vehicles
  • Travel: Infrequent
  • Physical: Can lift 50 lbs Grasping/Griping/fine manipulation. Pushing/pulling/Bending/kneeling/twisting/climbing on a regular basis. Carrying/setting/walking/standing and lifting above shoulder level on a regular basis.

$18.39-$24.52 Wage

Additional Info At EG America, its important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced environment, and bring experience in business management or related areas, wed love to meet you - even if you dont meet every single requirement.

Consistent with Massachusetts Pay Transparency Law, were sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications.

Base pay represents just one part of our total rewards approach. Were proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.

About the Company

C

Cumberland Farms Inc

Cumberland Farms is a privately owned family run business that has been around for almost sixty years with a corporate facility in Framingham, MA. We started back in the 50’s and through the years have grown to over 600 convenience stores ranging from Maine to Delaware as well as a group of stores in Florida.

In 2005, Cumberland Farms completed the acquisition of Gulf Oil LP and is now known as The Cumberland Gulf Group.

In May of 2009 Cumberland Farms and Gulf Oil moved into our new state-of-the-art business support campus in Framingham, Massachusetts. It is a beautiful, remarkable facility that will help lift both of these great companies to new heights for years to come.

It is also the culmination of an ideal we set in motion several years ago. The fact is, Cumberland Farms and Gulf Oil are sharing a whole lot more than a corporate website, office space and administrative resources.

We are also sharing a philosophy, and a vision to become the premier brands of choice forthe on-the-go world.

This commitment will, in turn, elevate these two brands to be the envy of our competitors, irreplaceable to our customers, and a point of pride to all of our employees.

COMPANY SIZE
5,000 to 9,999 employees
INDUSTRY
Retail
FOUNDED
1939
WEBSITE
http://www.cumberlandfarms.com