Service Porter

Position Summary

Whiteface Ford is seeking a dependable and motivated Service Porter to support daily service department operations. This position plays a vital role in maintaining workflow efficiency, supporting Service Advisors, and ensuring a professional and organized service drive experience for customers.

The Service Porter position is designed as an entry-level role with a defined growth path into Service Advising for individuals who demonstrate reliability, initiative, and a strong understanding of dealership service processes.

Key Responsibilities

• Assist with running customer and dealership vehicles through the car wash

• Assist Service Advisors with shuffling, staging, and organizing vehicles throughout the service lot

• Locate vehicles and bring them to the service drive for:

  • Customer pickup or drop-off

  • Advisor review

  • Technician needs

  • Detailing, washing, or delivery

• Perform various tasks in support of Service Advisors and overall service department workflow

• Properly tag vehicles using hang tags and dealership identification methods

• Install protective items on vehicles, including:

  • Floorboard covers

  • Seat covers

  • Steering wheel covers

• Maintain a clean, orderly, and professional service drive and lot environment

• Follow all dealership safety procedures and operational standards

• Perform other related duties as assigned to support efficient service department operations

Qualifications & Requirements

• Must be at least 18 years of age

• Valid driver’s license required with an acceptable driving record

• Ability to lift up to 50 pounds

• Clean-cut, professional appearance

• Ability to follow directions and work efficiently in a fast-paced environment

• Strong attention to detail and sense of responsibility

• Willingness to learn dealership systems, processes, and service workflows

• Positive attitude and team-oriented mindset

Driving Requirements

• Employees 18 years of age or older may operate vehicles on dealership premises only

• Employees 21 years of age or older, with a clean driving record, may be assigned tasks requiring driving vehicles off dealership premises, as business needs require

• All driving assignments are subject to dealership policies and insurance requirements

Attire & Appearance Standards

• Jeans with a company-issued polo shirt

• Clean, professional, and well-groomed appearance required at all times

Growth & Advancement Opportunity

This position is intended to serve as a developmental role within the service department. As the Service Porter becomes familiar with dealership processes, repair order flow, customer interaction, and service operations, there may be opportunities for advancement into a Service Advisor position, based on performance, reliability, and demonstrated aptitude.

Work Environment

• Combination of indoor and outdoor work in varying weather conditions

• Fast-paced automotive service department

• Frequent interaction with Service Advisors, Technicians, and Management