Position DetailsLevel of Experience: Entry LevelEmployment Type: Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT)Hours/shift: M-F; 7:00am - 3:30pm or 8:00am - 4:30pmPosition: Service Portfolio AnalystLocation: San Diego, CADuration: 12 MonthsShift: 1st ShiftTotal Hours/week: 40.00Client: Medical Devices CompanyJob Category: ProfessionalResponsibilitiesThe Service & Support Analyst is responsible for evaluating and responding to customer contract redlines related to service terms, SLAs, warranties, and support obligations.This role partners closely with Contracts, Sales, and Service Operations to interpret risk, propose compliant alternatives, and craft clear, timely responses that protect the company while meeting customer requirements or requests.The analyst maintains redline response repository and ensures alignment with policy, regulatory standards and ability to operationalize requests.Success in this role requires strong contract literacy, attention to detail, and the ability to communicate complex service provisions in a customer-friendly, solution-oriented manner.In addition, the analyst will work closely with Sales, Technical and Field Service, Contracts and Quoting to review the customer's products to determine eligibility to renew contracts with a new support agreement. The analyst would be responsible for reviewing product eligibility across multiple client solutions by reviewing review versions, configurations, and product lifecycle status.The analyst will validate serials/SKUs, assess compatibility with service delivery capabilities, identify gaps (e.g., end-of-support units, third‑party devices, or non-standard configurations), and recommend any available remediation paths such as upgrades, substitutions, time and material or tailored support exceptions.The analyst will provide final review in a clear output for accurate quoting, entitlement setup, and ongoing service execution. Strong cross-functional collaboration, analytical skills, and a pragmatic approach to risk management are essential.QualificationsBachelor's degree requiredMinimum 2 years experience with commercial contracting or other service and support relevant experienceA strong focus on detail and accuracy of workAbility to prioritize multiple tasks efficientlyExcellent organizational, written, communication, and interpersonal skillsIndividual must be comfortable in a fast-paced environment; be a team player and results orientedProficient in Excel, SAP, Salesforce and Power BIKey CompetenciesOrganizational AgilityProcess Effectiveness/Continuous ImprovementAccountability and EmpowermentAnalytical and Problem‑Solving OrientationStrategic Partnership and Customer SupportMaintains high standards of professionalism and integrity.#J-18808-Ljbffr