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Service Processor

Employ-Temps

Warren, OH

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JOB DETAILS
SALARY
$17
SKILLS
Administrative Skills, Automation, Billing, Blueprints, Computer Skills, Customer Support/Service, Detail Oriented, ERP (Enterprise Resource Planning), Editing, Electrical Wiring, Equipment Maintenance/Repair, Health Insurance, Maintenance Services, Microsoft Outlook, Order Management, Order Processing, Organizational Skills, Presentation/Verbal Skills, Proofreading, Purchase Orders, Purchasing/Procurement, Quality Control, Record Keeping, Repair Orders, Shipping/Receiving, Team Player
LOCATION
Warren, OH
POSTED
30+ days ago

Service Processor

We are seeking a detail-oriented and organized Service Processor I for our client in Warren, Ohio – a global leader in automation and control solutions. This is an excellent opportunity for individuals with strong administrative, customer service, or repair order processing experience who are looking to grow in a fast-paced, team-oriented environment.

Join a respected industry leader and be part of a dynamic, collaborative team. Your role will involve managing repair orders, coordinating communication with customers, and supporting various administrative tasks to ensure smooth operations. This position offers a chance to gain valuable experience in a professional setting within a growing company.

Call our office to speak with a recruiter or schedule an interview today!

Hours:
1st Shift: Monday – Friday, 7:30 AM – 3:30 PM

Pay:
$17.00 per hour

Key Responsibilities:
  • Receive incoming repairs and verify contents against packing slips or purchase orders
  • Create and update repair orders in the ERP system accurately
  • Ensure billing and shipping addresses, customer contact details, and product information are entered correctly
  • Distribute incoming repairs to service technicians and gather completed repairs
  • Verify that repairs are logged correctly in the ERP system before shipment, ensuring purchase orders, shipping details, notes, labor, and parts are accurate
  • Create quotes for repaired equipment and maintain detailed records of transactions
  • Communicate with customers via phone and email regarding quotes, repair status, lead times, and shipping details
  • Contact customers to obtain purchase orders and handle special billing or service requests
  • Assist other departments in resolving service-related billing or order processing issues

Minimum Requirements:
  • Minimum of one year of related experience or equivalent combination of education and experience
  • Proficient computer skills, including Microsoft Outlook and ERP system navigation
  • Strong attention to detail and organizational skills
  • Excellent verbal communication and professional email etiquette
  • Competence in proofreading, editing, and written composition
  • Ability to acquire basic product knowledge, including product identification and market applications

Nice to Have Skills:
  • Production experience
  • Blueprint reading
  • Assembly and measuring skills
  • Knowledge of quality control, control panel assembly, wiring, component installation

Preferred Education and Experience:
  • High school diploma or equivalent preferred

Other Requirements:
  • On-site work environment in Warren, Ohio
  • Ability to work within a professional, collaborative office setting

Benefits:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Direct Deposit
  • Weekly Pay
  • Additional benefits available upon hire-in

You can view all our jobs by copying and pasting this link in your browser: https://employtemps.com/jobs/

Employ-Temps Staffing Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, political beliefs, or any other characteristic protected by federal, state or local laws.

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