Service Reliability Engineer

Job Title

Service Reliability Engineer

• CVs MUST BE IN ENGLISH *

LOCATION: BOGOTA

SRE's (All Levels)

Open to SRE's with different technical backgrounds and all levels of experience, including cloud-native, platform, and application-focused reliability engineering.

Summary of the role:

We are looking for Site Reliability Engineers (SREs) to join our global teams supporting mission-critical airline platforms and systems.

In this role, you will focus on ensuring system reliability, availability, scalability, and performance, while driving automation and operational excellence across distributed environments.

You will collaborate with globally distributed teams in a follow-the-sun model, supporting production systems and continuously improving reliability and operational processes.

Key Responsibilities:

Reliability & Production Operations

• Ensure high availability, scalability, and resilience of production systems
• Perform incident, problem, and change management following ITIL practices
• Conduct root cause analysis (RCA) and drive resolution of production issues
• Support systems across multiple environments (test, staging, production)
• Participate in on-call / follow-the-sun rotations

Automation & Reliability Engineering

• Automate repetitive operational tasks, deployments, and recovery processes
• Improve system reliability through engineering solutions, not manual fixes
• Contribute to continuous improvement of operational processes and efficiency
• Support implementation of deployment strategies (e.g., blue/green, canary)

Observability & Performance

• Build and enhance monitoring, alerting, and observability frameworks
• Improve visibility across metrics, logs, and traces
• Track and improve SLOs/SLAs and system performance
• Perform proactive reliability analysis and capacity planning

Infrastructure & Platform Reliability

• Operate and support systems across cloud and on-prem environments
• Work with containerized and distributed systems (where applicable)
• Support Linux and/or Windows-based environments depending on the platform
• Contribute to system architecture improvements, resilience, and scalability

Application Reliability (Multi-stack)

• Troubleshoot distributed systems, microservices, and APIs
• Diagnose issues using logs, monitoring tools, and profiling techniques
• Support applications across different stacks, such as: .NET / C# applications (debugging, runtime configuration, IIS); and other backend technologies depending on the system landscape
• Manage runtime configuration, dependencies, and system health

Collaboration & Continuous Improvement

• Partner closely with engineering, platform, and product teams
• Contribute to post-incident reviews and reliability improvements
• Document processes, playbooks, and troubleshooting guides
• Support knowledge sharing and mentoring of junior engineers

Required Skills & Experience:

Core SRE Capabilities

• Experience as a Site Reliability Engineer or in a similar production engineering role (typically 3+ years, adaptable based on seniority)
• Strong experience in production operations and incident management
• Solid understanding of reliability concepts (availability, latency, scalability, resilience)
• Experience working in mission-critical environments

Technical Skills (Flexible Across Stacks)

• Operating systems: Linux and/or Windows Server
• Observability tools: Grafana, Prometheus, ELK, Splunk or similar
• CI/CD and automation tooling (Jenkins, GitHub Actions, etc.)
• Cloud platforms: Azure, AWS, or GCP
• Scripting/programming: Python, Shell, Go, or similar
• Understanding of distributed systems, microservices, and databases
• Familiarity with ITIL processes (incident, change, problem management)
• Container orchestration: Kubernetes, OpenShift
• .NET / C# application debugging and IIS administration
• Automation tools: Ansible or similar
• Event streaming (Kafka), caching, or messaging systems
• Database technologies (SQL/NoSQL)

Soft Skills

• Candidate should have good communication skills in English.
• Strong ownership and reliability mindset
• Ability to perform under pressure in production environments
• Strong collaboration and communication skills across global teams
• Continuous improvement and problem-solving mindset

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.

• Work hybrid at our Bogota office

• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.

• Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe

Working at Amadeus, you will find:

A critical mission and purpose- At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn- Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment- Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer- Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A diverse and inclusive community- We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company- Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Application process:

The application process takes no longer than 10 minutes!

Create your candidate profile, upload your Resume/CV and apply today!

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.