Service Reliability Engineer

Job Title

Service Reliability Engineer

About your business area / department:

The Amadeus Cloud Services (ACS) organization, part of Platform Infrastructure Engineering (PIE), provides the cloud platform foundations that power Amadeus products worldwide. ACS delivers secure, scalable, and resilient cloud capabilities across Kubernetes, OpenShift, networking, observability, automation, storage, and operations.

As part of a global organization, you will contribute to the design, operation, and continuous improvement of OpenShift-based platforms that enable thousands of applications to run reliably and efficiently across Amadeus.

Summary of the role:

As a Cloud SRE Engineer (OpenShift), you will be responsible for ensuring the reliability, availability, scalability, and operational excellence of the Amadeus cloud platform.

You will work closely with platform engineering, operations, security, networking, and application teams to automate infrastructure, improve platform resilience, reduce operational toil, and provide a world-class Kubernetes/OpenShift experience for internal customers.

You will leverage Site Reliability Engineering (SRE) principles to drive platform stability, observability, automation, and continuous improvement while supporting critical production environments.

In this role you'll:

• Operate and continuously improve large-scale OpenShift and Kubernetes platforms.
• Ensure platform reliability, availability, performance, and resilience through SRE practices.
• Automate operational activities using Infrastructure as Code and GitOps methodologies.
• Support platform lifecycle management, including upgrades, patching, and configuration management.
• Troubleshoot complex infrastructure, networking, storage, and container platform issues.
• Develop and maintain automation solutions using Terraform, Ansible, Git, and CI/CD pipelines.
• Define and monitor SLIs, SLOs, and platform performance indicators.
• Enhance observability through monitoring, logging, alerting, and dashboarding solutions.
• Collaborate with security teams to ensure platform compliance, governance, and operational security.
• Participate in incident response, root cause analysis, and post-incident improvement initiatives.
• Support application teams onboarding to Kubernetes and OpenShift platforms.
• Contribute to platform engineering initiatives that improve developer experience and operational efficiency.
• Participate in global follow-the-sun support and operational excellence programs.

About the ideal candidate:

• Bachelor's degree in Computer Science, Software Engineering, Telecommunications, or a related discipline; or equivalent work experience.
• 3+ years of experience in infrastructure, cloud, platform engineering, or Site Reliability Engineering roles.
• Experience operating Kubernetes and/or Red Hat OpenShift environments in production.
• Hands-on experience with Linux administration and troubleshooting.
• Experience with Infrastructure as Code tools such as Terraform and Ansible.
• Knowledge of CI/CD and GitOps practices.
• Experience with monitoring, observability, logging, and alerting solutions.
• Solid understanding of networking concepts including DNS, load balancing, ingress, routing, and security.
• Good English skills.

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Work hybrid at our Bogota office.
• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process:

The application process takes no longer than 10 minutes!

Create your candidate profile, upload your Resume/CV and apply today!

Working at Amadeus, you will find:

A critical mission and purpose- At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn- Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment- Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer- Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A diverse and inclusive community- We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company- Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

#LI-AM2024

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.