Compensation: $26–$31/hour | Expected annual earnings of $62,000–$74,000, based on experience and overtimeSchedule: Full-Time | Monday–Friday, 7:30 AM–5:00 PM | Overtime after 40 hoursBuild Your Career in the Equipment IndustryTri-State Bobcat is looking for a Service & Rental Advisor to take ownership of daily service and rental operations at our St. Croix Falls location. This hands-on role focuses on efficient operations, strong customer relationships, team accountability, and growing the branch's service and rental business.You'll work closely with customers, technicians, and other Tri-State Bobcat locations to manage workflow, resolve challenges, and identify opportunities to improve performance and expand the local customer base.What You'll DoOversee daily service and rental operations, including scheduling, workflow, equipment availability, and customer needsManage service work from customer intake through completion, including estimates, work orders, customer communication, quality checks, and invoicingCoordinate with technicians and other departments to prioritize work, resolve issues, and maintain efficient operationsManage rental activities, including quotes, equipment recommendations, contracts, inspections, returns, and fleet availabilityMonitor rental fleet condition and utilization, coordinating maintenance and repairs to maximize equipment availabilityBuild relationships with contractors, businesses, and other customers to generate repeat service and rental businessIdentify opportunities to grow sales across equipment, parts, service, and rental offeringsMonitor branch performance and implement improvements to efficiency, customer satisfaction, and profitabilitySet daily priorities, hold team members accountable, and address operational challenges while fostering a collaborative work environmentMaintain a safe, clean, and organized facility and ensure compliance with company policies and safety proceduresParticipate in manufacturer training and ongoing development to stay current on equipment, rental products, and industry practicesWhat We're Looking For3+ years of experience in equipment service, equipment rental, dealership operations, or a related field; leadership experience preferredStrong understanding of equipment, service processes, rental operations, and customer needsAbility to take ownership, make sound decisions, and manage competing priorities independentlyStrong customer service, communication, and relationship-building skillsBusiness-minded approach with the ability to identify opportunities to grow sales and improve operationsMechanical aptitude and strong problem-solving skillsProficiency with Microsoft Office; CDK, Intellidealer, or similar dealership software is a plusValid driver's license and ability to safely operate and move equipmentHigh school diploma or equivalentWhy Join Tri-State Bobcat?Health, Dental & Vision InsuranceCompany-paid Life & AD&D Insurance, plus supplemental options401(k) with company matchPTO begins accruing your first day7 paid holidaysEmployee Assistance Program (EAP)Manufacturer and on-the-job trainingCareer advancement opportunities within a growing organizationAbout Tri-State BobcatTri-State Bobcat is a leading regional provider of compact construction equipment and outdoor power solutions. We're known for strong customer relationships, quality products, and a culture that values safety, training, and work-life balance.Tri-State Bobcat is an Equal Opportunity Employer.
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