Service Repair Depot Technician II

Job Summary

Perform repairs on various  products. Duties will include investigation of customer complaints, troubleshooting/repair of failures to board level/sub-assembly and documentation of repairs in ERP system.

Essential Functions

• Work within limits of prescribed procedures to ensure accurate completion of unit repair
• Document repairs made and parts used in our ERP system
• Troubleshoot problems to board level or sub-assembly to determine root cause of failure
• Perform mechanical and software upgrades
• Collaborate with QA Engineers as required on details of complaint investigation
• Ability to efficiently transition between product lines

Required/Preferred Education and Experience

• Technical High School or College Level technical training preferred
• 3+ years of technical troubleshooting/repair experience preferred

Knowledge, Skills and Abilities

• Computer literate, familiar with MS Windows, Word, Excel, Etc.
• Read and understand SOPs and work instructions
• Read and understand diagnostic data
• Familiarity with test equipment (e.g. patient simulators, oscilloscopes, signal generators, and other test equipment)
• Navigate ERP systems effectively