Service/Repair Superintendent for Metro Elevator DFW, Inc.

Job Title:Service/Repair Superintendent at Metro Elevator DFW, Inc. Location: Carrolton, TX; Candidate must be located in the Dallas Fort-Worth areaJob Summary:Reporting directly to the Metro Elevator DFW Vice President, the Service/Repair Superintendent will play a key role in the division's operational goals. The Service Superintendent's job responsibilities include scheduling, planning, communicating to and managing of field labor while maintaining a strong focus on organizational targets and customer relationships. This position requires a proactive individual who possesses leadership skills and excels in time management. Computer proficiency is necessary to enhance overall productivity and operational effectiveness. Management and elevator industry experience is required. Job Responsibilities (including, but not limited to):Scheduling and Planning: Develop and manage schedules for tasks, projects, and elevator technicians, ensuring efficient utilization of time and optimizing workforce allocation. Oversee the preventative maintenance program and ensure that contractual requirements are met. Collaborate with department heads to create timelines and deadlines for various projects.Job Preparation: Oversee the preparation and coordination of resources, materials, and personnel required for specific projects. Ensure all necessary tools and equipment are available, and team members are well-informed about their responsibilities.Customer Relations: Foster positive relationships with customers and clients to ensure their satisfaction and address any concerns or issues promptly. Proactively seek feedback to improve service quality and maintain strong customer retention.Operations Efficiency: Analyze current operational processes, identify areas for improvement, and implement strategies to enhance overall efficiency and productivity. This includes time approval of field technicians. Project Coordination: Oversee and coordinate necessary tasks and field technicians for large elevator repair projects. Collaborate with leadership to ensure all projects are on time and on budget. Quality Control: Monitor and maintain performance quality standards, ensuring all processes and deliverables meet or exceed expectations. Address any quality issues promptly and collaboratively with relevant stakeholders. This includes testing coordination and tracking of each project. Safety Champion: Promote a strong safety culture throughout the organization. Collaborate with leadership to develop and implement safety protocols, policies, and training programs. Conduct regular safety inspections and audits to identify potential hazards and ensure compliance with safety regulations.Qualifications:3+ years of elevator industry experience. (Office or Field)Proven experience in business management, operations, or a related role.Ability to lead a team through strong leadership skills and transparency.Excellent organizational and time management skills.Proficiency in using various computer software and tools.Strong interpersonal and communication skills to effectively interact with team members, field technicians, and customers.Ability to identify opportunities for process improvement and implement solutions.Desire to provide the highest level of customer service in the industry. Compensation and Benefits:Salary commensurate with qualificationsHealth, dental and vision insurancePaid time off401k plan with employer matching contributionCompany vehicle Equal Opportunity Employer:Metro Elevator is committed to providing reasonable accommodation as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or accommodation to complete your application, please contact us at maureenbooth@metro-elevator.com or 860-685-0819. Please provide your contact information and a description of your accessibility issue. We will make a determination on your request for reasonable accommodation on a case-by-case basis.Metro Elevator is proud to be an Equal Opportunity Employer. As such, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, pregnancy, genetics, or any other legally-protected status.Company Background:Established in 1987, Metro Elevator has steadfastly committed over 35 years to the specialized field of elevator systems, providing comprehensive maintenance, repair, modernization, and installation services. Our expertise spans across the commercial spectrum in more than 40 states nationwide, catering to a diverse range of sectors such as automotive, hospitality, healthcare, finance, government, education, energy, and technology.Metro Elevator DFW, a local beacon of our broader operations, stands as an independent and locally owned division with a laser-focused dedication to the unique needs of Texas. Here, we uphold the Metro Elevator legacy of excellence and tailored service, ensuring that our clients' facilities are not just operational but optimally so.Next Steps: For all qualified applicants, please send your resume to bradhager@metro-elevator.com