Service Representative

Job Title: Service Representative

Manager Title VP of Dealer & Product Support

FLSA Status: Exempt, Full-Time

FECON, LLC is a vegetation management equipment manufacturer located in Lebanon, Ohio near Kings Island Amusement Park. FECON is known for having very high-quality products and a team culture \u2013 and we are growing! We design, build, test, sell and service our equipment consisting of products such as our well-known "Bull Hog" mulchers, the Stump Ex, our high-quality FTX tractors of varying horsepower, as well as many other attachments. We offer competitive wages, full health care benefits and a continuous learning culture for those who want to grow with the company.

Job Summary:

The Service Representative must be able to diagnose machinery problems over the phone. Serves as liaison between customers/dealers and Fecon factory departments. Less than 20% travel may be required for this position.

Job Duties/Responsibilities:

• Fields phone calls from dealers and customers to diagnose equipment problems.
• Logs all notes into the companies ERP system.
• Travels to customers/dealers to perform training when necessary.
• Reports quality concerns observed from the field.
• Communicates with vendors to resolve issues on products not manufactured in house.
• Acts as the liaison with customers/dealers, vendors and Fecon factory departments.
• Travels to perform troubleshooting of Fecon products at dealerships and or other site locations in which factory technical support is required.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Experience: ability to use Microsoft office programs.
• Reasoning Development: Ability to interpret and carry out a variety of instructions furnished in written, oral, diagram or schedule form; deal with problems involving several concrete variables.
• Mathematical Development: Ability to add, subtract, multiply and divide all units of measure, using who numbers, common fractions and decimals. Ability to use hydraulic horsepower formulas and other basic mechanical equations.
• Language Development: Ability to read manuals and reports, workplace rules and procedures; speak with poise and confidence, using correct English.
• Licensures and Certifications: Valid driver's license; valid and current US passport.

Education and Experience:

• High school graduate. Post high school education preferred.
• Extensive hydraulic, electrical and other mechanical training

Physical Requirements:

• Ability to talk and hear to enable effective communication.
• Prolonged periods sitting at a desk and working on a computer.
• Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• Vision abilities required by this job to read and write.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be added at any time with or without notice.

Equal Opportunity Employer/Veterans/Disabled