Service Response Center Representative

''678530'',''true'',''678530'',''false'',''Submission for the position: Service Response Center Representative - (Job Number: 260001ON)'',''false'',''678530'',''false'',''true'',''Service Response Center Representative '',''260001ON'',''!*!

Under direct supervision of Manager, Service Response Center this position is responsible for answering calls from both internal and external customers and resolving issues within the scope of their duties. Representatives are expected to exhaust all avenues towards one call resolution. Documenting, communicating, dispatching and monitoring a wide variety of support services expected of this position. Utilizing the Service Tracking Software for Support Service areas to include Plant Operations, Environmental Services, Transport, Pest Control, Linen, and Equipment Cleaning as well as other areas as assigned is required. Responding to code calls as outlined by hospital policy and accurately communicating vital information and direction is also a requirement of this position. The Service Response Representative's goal is to provide the best possible service to all customers in a pleasant and courteous manner. Will maintain documentation and reporting for all work orders and equipment on which work has been performed. Responsible for performing job duties in accordance with mission, vision and values of Tampa General Hospital.

'',''!*!

Under direct supervision of Manager, Service Response Center this position is responsible for answering calls from both internal and external customers and resolving issues within the scope of their duties. Representatives are expected to exhaust all avenues towards one call resolution. Documenting, communicating, dispatching and monitoring a wide variety of support services expected of this position. Utilizing the Service Tracking Software for Support Service areas to include Plant Operations, Environmental Services, Transport, Pest Control, Linen, and Equipment Cleaning as well as other areas as assigned is required. Responding to code calls as outlined by hospital policy and accurately communicating vital information and direction is also a requirement of this position. The Service Response Representative's goal is to provide the best possible service to all customers in a pleasant and courteous manner. Will maintain documentation and reporting for all work orders and equipment on which work has been performed. Responsible for performing job duties in accordance with mission, vision and values of Tampa General Hospital.

'',''!*!

• High School graduate or GED

• Previous customer service and telephone experience, preferably in a call center environment is required.

• The ability to communicate clearly and ensure required information is obtained and disseminated correctly is required.

• Education and/or experience that provides knowledge of office procedures, operation of standard office equipment, and proficiency in standard office software (Word, Windows, Excel)

'',''!*!

• High School graduate or GED

• Previous customer service and telephone experience, preferably in a call center environment is required.

• The ability to communicate clearly and ensure required information is obtained and disseminated correctly is required.

• Education and/or experience that provides knowledge of office procedures, operation of standard office equipment, and proficiency in standard office software (Word, Windows, Excel)

'',''Tampa'',''Tampa'','''','''',''

TGH Main Campus (TGHMAIN)

1 Tampa General Circle

Tampa, 33601

'',''TGH Main Campus'',''1 Tampa General Circle'','' '',''Tampa'',''33601'',''On Site'',''On Site'',''Office/Administrative/Clerical'',''Office/Administrative/Clerical'',''Florida Health Sciences Center Tampa General Hospital'',''Florida Health Sciences Center Tampa General Hospital'',''Full-time'',''Full-time'','''','''',''Day Job'',''Day Job'','''','''',''On Site'',''On Site'','''','''','''','''',''5a -1:30p every other weekend'',''5a -1:30p every other weekend'',''15.00'',''15.00'',''May 11, 2026, 1:26:57 PM'',''May 11, 2026, 1:26:57 PM'',''false'',''678530'',''678530'',''true'',''678530'',''false'',''Submission for the position: Service Response Center Representative - (Job Number: 260001ON)'',''false'',''678530'',''false'',''true''