We are seeking a Service Sales & Customer Relations Specialist in Warrendale, PA
Key Responsibilities
-Coordinate service-related sales opportunities including service agreements, upgrades, repairs, training, and preventative maintenance offerings.
-Prepare and manage service quotation requests.
-Follow up on open customer opportunities and assist in moving opportunities toward closure.
-Identify opportunities to expand services within TESCAN's installed customer base.
-Serve as a primary point of contact for service-related customer inquiries.
-Maintain timely communication regarding quotations, scheduling, service activities, and order status.
-Build positive relationships with customers and provide responsive support throughout the service process.
-Help ensure customer issues are resolved efficiently and professionally.
-Collaborate closely with Service Engineers, Technical Support, Applications Specialists, Sales, Operations, Finance, and Logistics teams.
-Gather information necessary to support service proposals and customer solutions.
-Assist with planning and coordination of service activities.
-Maintain accurate customer, opportunity, and service records.
-Manage customer and opportunity information within CRM systems.
-Support forecasting, reporting, and pipeline management activities.
Qualifications
Required
-Associate degree or equivalent combination of education and experience.
-Minimum of three years of experience in customer service, sales support, customer success, service administration, inside sales, or a related business function.
-Strong organizational and time-management skills.
-Excellent verbal and written communication abilities.
-Experience using CRM and business management systems.
-Proficiency with Microsoft Office applications including Outlook, Excel, Word, and Teams.
Preferred
-Bachelor's degree in Business, Marketing, Communications, or related field.
-Experience supporting technical products, scientific equipment, industrial equipment, or service organizations.
-Knowledge of quotation processes, service contracts, customer lifecycle management, or sales operations.
-Experience working within ERP and CRM environments.
By applying for this job, you agree to receive calls, Al-generated calls, text messages, or emails from Synerfac Technical Staffing and our contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undeliverable messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at www.synerfac.com/privacy/
#ZRPB