The Service Sales Manager (SSM) is accountable for the overall success of Service Business activities within an assigned set of customer accounts. This role is responsible for growing revenue and profitability across System Services, Production Services, and System Engineering Support offerings.
The SSM ensuring customer operational needs are understood and translated into value-driven service solutions. This includes proactive data analysis, close engagement with account teams, development of targeted sales strategies, and leadership of customer-facing engagements. He/She leads the end-to-end sales cycle, including customer engagement, solution positioning, quote-to-cash management, and achievement of order and profitability targets.
This is a customer-facing role requiring strong communication, strategic selling skills, and close collaboration with cross-functional stakeholders. Periodic international travel is required to strengthen relationships with customers and regional Advantest account teams.
Job responsibilities
- Ensure timely renewal of existing Customer Support Agreements (CSAs) and warranty-to-support contract conversions.
- Developing strong value propositions, supporting or leading negotiations, and achieving defined business and profitability targets.
- Identify, qualify, and develop new service business opportunities within assigned customer accounts.
- Drive business development in close collaboration with Account Managers and cross-functional teams including Finance, Production Service, Service Marketing, Software Solutions, and R&D.
- Coordinate global service agreement scope, pricing, and Quote-to-Cash execution with local and global Service Sales Managers (SSMs), Production Service, and Marketing teams.
- Comply fully with all fiduciary responsibilities, policies, and controls governing the Quote-to-Cash process.
- Support the Regional Service Sales Manager in deal management for Customer Support Agreements, Engineering, Solution and Production Solution Services.
- Build and maintain strong, trusted relationships with both internal stakeholders and external customers across assigned accounts.
- Participate in closed-loop customer management activities to drive continuous improvement, customer satisfaction, and long-term account growth.