Service Sales Representative

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters' innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters' passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.
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Job Description

Service Sales Representative

U.S. Contract Sales | Flow Cytometry

Role Summary

The Service Sales Representative is responsible for managing and growing service contract revenue within an assigned territory. This role serves as the primary account manager for service agreements tied to flow cytometry instrumentation, driving new contract acquisition, renewals, and incremental service opportunities. The position reports to the Senior Manager, U.S. Contract Sales and partners closely with Field Service, Commercial Sales, and cross-functional teams.

Key Responsibilities

• Achieve or exceed assigned sales targets through disciplined territory execution, pipeline management, and accurate forecasting.
• Develop and execute a territory and account plan to grow contract attachment, renewals, and service revenue within the assigned geography.
• Actively engage customers through outbound phone calls, email, and virtual or in-person meetings across relevant organizational levels.
• Build deep knowledge of service offerings, including service contracts, support plans, time and materials services, training, and compliance solutions to uncover new revenue opportunities.
• Manage contract opportunities through the full sales cycle, from qualification through negotiation and close.
• Maintain accurate and timely opportunity, pipeline, and forecast data in CRM.
• Leverage available data and insights to prioritize opportunities and focus efforts on the highest ROI activities.
• Understand and communicate competitive dynamics, customer needs, and market trends within assigned accounts.
• Collaborate effectively with Field Service, Commercial Sales, Marketing, and internal partners to support account strategies and customer satisfaction.
• Support marketing and sales initiatives as assigned and complete required reporting and administrative tasks in a timely manner.

• Bachelor's degree required.
• Prior sales experience required; preference for experience in service contract sales, account management, or aftermarket selling.
• Demonstrated ability to meet or exceed sales goals through proactive opportunity development and disciplined execution.
• Strong communication, negotiation, and relationship-building skills, including comfort with phone-based selling.
• Excellent organizational skills with a high level of personal accountability.
• Ability to work independently in a remote environment while maintaining strong team connectivity.
• Proficiency in standard business tools (CRM systems, Microsoft Office or similar).
• Willingness to travel approximately 25% for customer meetings, sales events, and internal meetings.

• Experience selling service contracts, renewals, or recurring revenue solutions.
• Familiarity with life sciences, diagnostics, biomedical instrumentation, or field service environments.
• Strong competitive mindset with a demonstrated ability to win business from competitors.

• Medical coverage
• Health Savings Accounts
• Flexible Spending Accounts
• Dental coverage
• Vision coverage
• Hospital Care Insurance
• Critical Illness Insurance
• Accidental Injury Insurance
• Life and AD&D insurance
• Short-term disability coverage
• Long-term disability insurance
• Long-term care with life insurance

• Anxiety management program
• Wellness incentives
• Sleep improvement program
• Diabetes management program
• Virtual physical therapy
• Emotional/mental health support programs
• Weight management programs
• Gastrointestinal health program
• Substance use management program
• Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit

• BD 401(k) Plan
• BD Deferred Compensation and Restoration Plan
• 529 College Savings Plan
• Financial counseling
• Baxter Credit Union (BCU)
• Daily Pay
• College financial aid and application guidance

• Paid time off (PTO), including all required State leaves
• Educational assistance/tuition reimbursement
• MetLife Legal Plan
• Group auto and home insurance
• Pet insurance
• Commuter benefits
• Discounts on products and services
• Academic Achievement Scholarship
• Service Recognition Awards
• Employer matching donation
• Workplace accommodations

• Adoption assistance
• Backup day care and eldercare
• Support for neurodivergent adults, children, and caregivers
• Caregiving assistance for elderly and special needs individuals
• Employee Assistance Program (EAP)
• Paid Parental Leave
• Support for fertility, birthing, postpartum, and age-related hormonal changes

• Bereavement leaves
• Military leave
• Personal leave
• Family and Medical Leave (FML)
• Jury and Witness Duty Leave