Service Sales Specialist

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Location(s)

Job Description

Job Responsibilities:

• Meet and exceed sales targets and other KPIs including renewal and warranty conversion rates, and new unit additions
• Manage a geographic territory - Develop product knowledge to effectively grow portfolio within territory and work with the local engineer team to expand the contract base by adding new contracts
• Work closely with leadership to develop growth strategies for assigned territory
• Quote customers directly through CRM system
• Respond to customer inquiries, act as their point of contact, and ensure timely resolution
• Contact customers to follow up on sales leads generated through engineers and other teams
• Upsell / Cross-sell other PerkinElmer services and consumables offerings
• Identify and generate lead opportunities for other PerkinElmer businesses
• Follow company best practices and processes and learn effective selling techniques
• Maintain sales pipeline and activity accurately in CRM tools
• Embrace change and continuous improvement mindset
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time

Critical Skills:

• Must be results-driven and possess the ability to utilize exceptional negotiation skills
• Ability to work within a Team Selling Model and engage field-based resources as necessary to advance opportunities
• Strong communication skills (telephone & email)
• Aptitude to learn new systems and retain technical information
• Excellent communication skills and the ability to build relationships via the telephone and email
• Highly effective time management and organizational skills
• Process orientated, with a strong knowledge of selling, marketing & the customer care process

Basic Qualifications:

• 1+ years of inside sales or field service experience
• High School diploma

Preferred Qualifications:

• Bachelor's degree or equivalent sales experience
• General knowledge of CRM systems is preferred. Salesforce.com experience is a plus.
• Relevant experience in the analytical instruments & consumables industry
• Relevant experience in laboratory or field service operations

The annual compensation range for this full-time position is $64,500.00 to $80,860.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.