Service Sales Support Coordinator (Industrial Equipment Quotations & Purchase Orders) - #26-17454

Duration: 12 Months 

Job Description:

• We are seeking a detail-oriented Service Sales Support Coordinator to support a fast-paced service organization within the industrial equipment sector. This role is responsible for coordinating service quotations, purchase orders, customer account activities, and service revenue processes while partnering closely with Sales, Service, Finance, and Operations teams.
• The ideal candidate has experience supporting after-sales service operations, managing customer communications, and ensuring accurate execution of commercial and administrative processes.

Responsibilities:

• Prepare and manage service quotations, purchase orders, and related sales documentation.
• Serve as a primary point of contact for customers regarding service-related inquiries before and after the sale.
• Coordinate with Sales, Service, Finance, and Operations teams to support maintenance service activities and revenue objectives.
• Process customer purchase orders and ensure timely order execution.
• Track billable service activities and support revenue collection efforts.
• Maintain accurate customer records, installed base information, and service documentation within ERP/CRM systems.
• Follow established business processes to ensure compliance with internal controls and documentation requirements.
• Assist with service contract administration, reporting, and customer follow-up.
• Support continuous improvement initiatives to streamline service operations and reduce billing cycle times.

Experience:

• 2+ years of experience in Service Operations, Sales Support, Customer Service Operations, Order Management, or a related function.
• Experience preparing service quotations, processing purchase orders, and supporting billing or revenue collection activities.
• Strong customer service and stakeholder management skills.
• Excellent organizational skills with strong attention to detail.
• Proficiency with Microsoft Office, particularly Excel.

Skillsets:

• Service Sales Support
• Order & Purchase Order Management
• Service Quotations
• Customer Relationship Management (CRM)
• SAP / ERP Systems
• Revenue & Billing Coordination
• Service Contract Administration
• Cross-Functional Collaboration

Education:

• Bachelor's degree in Business Administration, Management, or a related field, or equivalent experience.

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

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