Amusement Parks, Analysis Skills, Calculators, Casinos, Computer Skills, Computer Systems, Continuous Improvement, Cost Analysis, Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer Training, Customer/Client Research, Depth Perception, Develop and Maintain Customers, Healthcare, Identify Issues, Lift/Move 50 Pounds, Maintenance Services, Marketing, Microsoft Access Database, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, On Site Support, Organizational Skills, Performance Management, Real Estate, Restaurant, Retail, Sales, Schedule Development, Systems Maintenance, Time Management
ScentAir delivers billions of lasting impressions for customers around the globe every year. Our cutting-edge scent delivery solutions are tailored for a diverse range of business environments including restaurants, health care offices, airports, senior living facilities, apartment and multi-unit housing, retail stores, real estate (both commercial and residential), as well as health clubs and spas. The potential applications are truly limitless! We are the pioneers and innovators in the field, and we are proud to be the global leader in Scent Marketing!
Our impressive roster of clients features industry giants such as Disney World, Sea World, IHG, Aria Resort and Casino, MGM Grand, Marriott, Hilton, Dick’s Sporting Goods, Westin Resorts, and Greystar Properties, among many others.
The Service Scheduler is responsible for analyzing and coordinating the installation planning for the technical services department. The Service Coordinator will work closely with internal and external customers to assure correct, on-time installation and field service.
ESSENTIAL DEPARTMENTAL DUTIES AND RESPONSIBILITIES- Coordinates and ensures timely scheduling of field technicians and sub contractors for client installations, service requests, and regular maintenance of systems at customer locations throughout North America, Canada, and Latin America
- Monitors service ticket status to ensure all service requests are performed in a timely fashion
- Communicates installation schedule to customers, vendors, sales, and production to ensure timely delivery of product to be installed
- Analyzes and reports service performance to management team
- Reports customer feedback from installations for continuous improvement
- Educates customers about the installation and maintenance process
- Advises management about the status of installation and any barriers to on-time installation and on-site service
- Tracks and analyzes installation costs
QUALIFICATIONS, EDUCATION AND EXPERIENCE- Must be a self-starter with the ability to work well with changing priorities
- Computer systems proficiency;
- Microsoft Word, Outlook, Access, PowerPoint, Excel with experience in V look ups
- Familiar with Customer Relationship Management (CRM) software applications
- Excellent troubleshooting and diagnostic skills
- Previous scheduling experience preferred but not required
- Associates Degree required Bachelor’s Degree preferred
While performing the duties of this job, the employee is frequently required to sit, use hands to operate a computer and calculator, and talk or hear. The employee is occasionally required to stand; walk, reach with hands and arms, climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.Powered by JazzHR
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ScentAir Technologies LLC
As the leading global provider of commercial scent solutions, ScentAir helps our clients create billions of enduring impressions every day, with over 30,000 installations in 105 countries. Our clients span a variety of industries including hospitality, retail, healthcare, and entertainment. From the patented technology of our systems to a vast library of quality fragrances, ScentAir specializes in delivering exceptional customer experiences.
50 to 99 employees
Advertising and PR Services