Service Scheduler & Customer Coordinator

Service Scheduler & Customer Coordinator 

(Full-Time)

Company: Reed Restaurant Repair

Location: In-Office

Pay: $22.00 - $27.00 per hour, depending on experience

Benefits: Full benefits package

Keep Our Service Team Moving

At Reed Restaurant Repair, we specialize in commercial restaurant equipment repair for restaurants and foodservice businesses throughout the region. Our reputation is built on professionalism, urgency, and exceptional customer service.

We are looking for an experienced Field Service Dispatcher who thrives in a fast-paced environment and takes pride in being the person who keeps technicians organized, customers informed, and daily operations running smoothly.

This is a key role within our company. The right person will be highly organized, calm under pressure, and able to manage multiple priorities while supporting our customers and service team.

This is not an entry-level position. Previous field service dispatching experience is required.

Schedule

Full-Time In-Office Position

• Monday-Thursday
• 7:30 AM-5:30 PM
• 30-minute unpaid lunch
• Approximately 38 hours per week

Enjoy a consistent schedule with a 3-day weekend every week.

This position will work closely with our weekend dispatcher and provide occasional coverage during vacations, illnesses, and other approved time off.

What You'll Do

As our Field Service Dispatcher, you will be the communication hub between our customers, technicians, and office team. Your ability to organize, prioritize, and communicate effectively will directly impact our daily success.

Responsibilities include:

• Dispatch and coordinate field technicians efficiently throughout the day.
• Manage the daily service schedule and adjust priorities as situations change.
• Coordinate emergency service calls while minimizing customer downtime.
• Communicate professionally with customers regarding scheduling, updates, and expectations.
• Confirm upcoming service appointments.
• Monitor technician progress and help keep jobs moving forward.
• Coordinate parts needs and ensure technicians have what they need to complete jobs.
• Receive, organize, and stage incoming parts.
• Match parts to work orders and maintain accuracy.
• Support office operations to deliver an exceptional customer experience.

What We're Looking For

Previous field service dispatching experience is required.

Our ideal candidate:

• Has experience dispatching in HVAC, plumbing, electrical, appliance repair, refrigeration, restoration, towing, trucking, or another service industry.
• Is highly organized and detail-oriented.
• Can successfully manage multiple priorities in a fast-paced environment.
• Communicates professionally and confidently with customers and technicians.
• Remains calm and solution-focused when schedules change.
• Takes ownership and follows through.
• Is dependable, accountable, and enjoys working as part of a team.
• Learns new software quickly and is comfortable using computers throughout the day.

What We Offer

• Competitive pay: $22.00 - $27.00 per hour based on experience
• Full benefits package
• Paid time off
• Consistent Monday-Thursday schedule
• 3-day weekends every week
• Stable, year-round employment
• Opportunities for growth
• A professional team environment that values accountability, teamwork, and doing things the right way

Before You Apply -- Please Read Carefully

Attention to detail is one of the most important skills for this position.

After submitting your application, our system will automatically send a confirmation by text message or email.

To complete your application, reply to that message with the exact phrase:

"I read the entire job posting and I'm ready to join the Reed Restaurant Repair team."

Applications that do not include this exact reply will be considered incomplete and will not move forward in the hiring process.

If you can follow this simple instruction, you are already demonstrating one of the skills we value most.

We look forward to meeting our next great team member!