Job Description
Detailed Job description:
Title: Multi Factory Coordinator
Location: Charlotte, NC 28269
Shift: 1st Shift (M-F) 8am - 5pm
Duration: 0-6+ Months
Pay Rate: $19/houron w2.
Work Environment
Job Specific Requirements
Title: Multi Factory Coordinator
Location: Charlotte, NC 28269
Shift: 1st Shift (M-F) 8am - 5pm
Duration: 0-6+ Months
Pay Rate: $19/houron w2.
Work Environment
- This position is hybrid once fully trained, combining on site responsibilities with remote work flexibility.
- Must work in the office at minimum 4 days per week.
- Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems.
- Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.
- Manages department schedule by maintaining calendars for department personnel and arranging meetings, conferences, teleconferences, and travel.
- Completes requests by greeting customers, in person or on the telephone, and answering or referring inquiries.
- Maintains customer confidence and protects operations by keeping information confidential.
- Keeps equipment operational by following manufacturer instructions and established procedures. Secures information by completing database backups.
- Provides historical reference by utilizing filing and retrieval systems.
Job Specific Requirements
- The Multi Factory Coordinator is responsible for managing high volume customer interactions, supporting sales enablement, and ensuring seamless operational coordination across multiple factory locations.
- This role serves as a central communication hub, handling inbound calls, resolving customer issues, and assisting with the scheduling and delivery of rooftop units (RTUs).
- The ideal candidate excels in customer engagement, multitasking, and maintaining accuracy in a fast paced, production driven environment.
- Inbound Call Management —Manage large volumes of inbound and outbound calls professionally, efficiently, and in alignment with service standards.
- RTU Delivery Coordination —Assist with coordinating, scheduling, and tracking the delivery of rooftop units across multiple factory locations, ensuring timely communication between customers, logistics teams, and internal stakeholders.
- Contact Support —Verifies and confirms ship to addresses, ensuring accurate delivery information and preventing delays or mis shipments.
- Performance & Service Targets —Meet or exceed personal and team goals, including sales targets, service metrics, and call handling quotas.
- Documentation & Recordkeeping —Maintain detailed records of customer interactions, account updates, and required documentation.
- Policy & Procedure Compliance —Adhere to communication standards, operational guidelines, and company policies.
- Customer Engagement —Take initiative to go above and beyond to enhance customer experience and strengthen loyalty.
- High School Diploma or GED required
- 6+ months experience in customer service, call center operations, logistics, or manufacturing coordination
- Microsoft Outlook, Teams and Excel experience is required
- Strong verbal communication and active listening skills
- Ability to multitask, prioritize, and manage time effectively
- Customer focused mindset with strong problem-solving abilities
- Familiarity with SAP (preferred)
Numbers & Facts
| Location | Charlotte, NC |
| Industry | Staffing/Employment Agencies |
| Salary | $19 |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
Skills
- Calendar Managementunmatched
- Call Center Operationsunmatched
- Conference Managementunmatched
- Corporate Policiesunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Customer/Client Researchunmatched
- Data Entryunmatched
- Data Qualityunmatched
- Database Backupunmatched
- Develop and Maintain Customersunmatched
- Documentationunmatched
- Establish Prioritiesunmatched
- Exceeded Sales Goalunmatched
- High School Diplomaunmatched
- Information/Data Security (InfoSec)unmatched
- Logisticsunmatched
- Management of Information Systems/Technology (MIS)unmatched
- Manufacturingunmatched
- Manufacturing Operationsunmatched
- Metricsunmatched
- Microsoft Excelunmatched
- Microsoft Outlookunmatched
- Multitaskingunmatched
- Operational Communicationsunmatched
- Operations Guidelinesunmatched
- Order Deliveryunmatched
- Organizational Skillsunmatched
- Plan Meetingsunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Procedure Developmentunmatched
- Production Systemsunmatched
- Resolve Customer Issuesunmatched
- SAPunmatched
- Salesunmatched
- Sales Supportunmatched
- Schedule Developmentunmatched
- Teleconferencingunmatched
- Telephone Skillsunmatched
- Time Managementunmatched
- Track Customer Issuesunmatched
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