Job Description
Job Title: Service Scheduler
Job Location: Pelham, AL 35124
Job Duration: 12 months Contract
Est. Pay Range: $18/hr on w2
Work Type: On Site
Shift: 1st shift (7am-4pm)
Description:
Job description
Key Capabilities & Skills Needed
Experience:
Additional information:
Job Location: Pelham, AL 35124
Job Duration: 12 months Contract
Est. Pay Range: $18/hr on w2
Work Type: On Site
Shift: 1st shift (7am-4pm)
Description:
- Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems.
- Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.
- Manages department schedule by maintaining calendars for department personnel and arranging meetings, conferences, teleconferences, and travel.
- Completes requests by greeting customers, in person or on the telephone, and answering or referring to inquiries.
- Maintains customer confidence and protects operations by keeping information confidential.
- Keeps equipment operational by following manufacturer instructions and established procedures.
- Secures information by completing database backups.
- Provides historical reference by utilizing filing and retrieval systems.
Job description
- Answer phones –2nd line of defense for calls
- Book T&M jobs, order parts or issue POs for T&M as needed.
- Dispatching –as needed
- Ensuring parts are returned to RC in a timely manner
- Need to return calls when applicable
- Keep warehouse organized –moving parts around –(no heavy lifting or machine operation)
Key Capabilities & Skills Needed
- Detail oriented
- Previous dispatch experience
- Clear written and verbal communication skills for cross-functional collaboration.
- Planning Skills
- Organization and timeliness
Experience:
- 2 to 3+ years in dispatch & operations, administration, or a related support role.
Additional information:
- Responsibilities –Process material returns, answer office phone calls to service line, book jobs for technicians
- Experience/Qualifications Location –include minimum years of experience required: 2 years of experience in HVAC industry
Numbers & Facts
| Location | Pelham, AL |
| Industry | Staffing/Employment Agencies |
| Salary | $18 |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
Skills
- Calendar Managementunmatched
- Communication Skillsunmatched
- Conference Managementunmatched
- Cross-Functionalunmatched
- Customer/Client Researchunmatched
- Data Entryunmatched
- Database Backupunmatched
- Detail Orientedunmatched
- Develop and Maintain Customersunmatched
- HVACunmatched
- Heavy Liftingunmatched
- Information/Data Security (InfoSec)unmatched
- Lifting Equipmentunmatched
- Machining Operationsunmatched
- Manufacturing Operationsunmatched
- Organizational Skillsunmatched
- Plan Meetingsunmatched
- Presentation/Verbal Skillsunmatched
- Procedure Developmentunmatched
- Returns Processingunmatched
- Schedule Developmentunmatched
- Teleconferencingunmatched
- Telephone Skillsunmatched
- Time Managementunmatched
- Warehousingunmatched
- Writing Skillsunmatched
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